Leonardo Alfeche Jr

With over 9 years in BPO, I've honed skills that enhance my work. I excel at multitasking, quickly learn new tasks, and work well both independently and in teams. I'm dedicated to growth, adaptable, and consistently deliver quality results. I prioritize outstanding customer service and effective communication. My experience and skills make me a valuable asset in any professional setting.

In my recent role as an administrative assistant at a wine and spirit distribution company, I oversee a wide range of administrative tasks. These include generating orders and invoices, dispatching orders for timely delivery, and keeping clients informed about order statuses using Zendesk and send prospecting emails to potential new clients. I promptly address various tickets and ensure that order entries are updated for clients to monitor inventory on their dashboards. Additionally, I manage collections for unpaid balances and assist new clients in obtaining cola waivers for entering the US market with their products. This involves facilitating sample acquisition and guiding them through the FDA registration process.