Leon Xavier

Resume Leon Dominic Xavier Email ID:-Mobile: (IN) - LinkedIn: linkedin.com/in/leon-xavier-42697b25 My OBJECTIVE Having 8+ years of total work experience as an Accounts & Sales Manager, Customer Service. I would like to obtain a responsible and challenging position with a progressive organization which will utilize my skills and my work experience in which, will have valuable application so that I can prove my best to my organization. WORK EXPERIENCE Iopex Technologies Pvt Ltd 7 August 2024 – 14 October 2024 Technical Support Engineer • • • • • • Handle customer issues via phone, email or chat for a technology product Troubleshoot technical issues about products. Provide active updates to customer until the issue has been resolved. Triage issues to next level and Customer Care team located in other global locations Accurately document cases in line with process requirements Assist the customers in purchasing new devices, signing up for new plans and upgrading current plan. Vendasta Technologies Pvt Ltd 25 March 2024 – 12 June 2024 Client Solutions Specialist (Sales) • • • • Establish and nurture exceptional relationships with partners and local businesses, serving as the primary point of contact for all Marketing Services products. Facilitate seamless collaboration with internal stakeholders to support client needs and deliver a superior customer experience. Oversee the onboarding process SMBs, ensuring they are well-versed in Vendasta’s offerings through comprehensive training sessions and product demonstrations to the clients. Proactively manage client expectations, identifying and addressing potential issues • • • Early to prevent churn, and monitoring account health to ensure fulfillment and client engagement tasks are completed efficiently. Contribute to strategies that expand the client base, drive revenue growth, and increase product adoption while managing multiple projects simultaneously to ensure successful outcomes. Onboarding new customers, collaborating with other departments for the smooth process Kaleyra (Solutions Infini Technologies Pvt Ltd ) 1st August 2022 – March 2023 Sourcing Specialist (Sales) • Developing and maintaining strategic partner relationships with mobile carriers in the assigned • • • • • • • • • • region. Lead Generation by various communication mediums like social media, cold calling, meetings, emails and campaigns etc. Achieving sales target as per requirement. Making sure that the contract requirements and deliverables are being met through the life of the contracts. Preparing presentations on different levels of the Process and the product demo. Onboarding customers and assisting with resolving issues issues related to the product. Working on continuous improvement initiatives with both internal business owners and suppliers to ensure ongoing cost reduction and service delivery. Using this knowledge combined with market expertise, identify, select, and partner with mobile carriers to ensure competitive market advantage and quality service. Contributing to category plan and sourcing strategy for clients globally. Achieved Partnership contract with Mobile careers in APAC region. Connecting with customers when required providing top notch support. Crosstab IT Consulting Pvt Ltd (Finastra) 16 March 2022 – June 2022 Senior Financial Analyst (Contract) • Working on Aging reports to collect past due payments and minimize aging. • Preparing SOA’s and sending it to the customer on a timely basis. • Calling & emailing customers regarding due payments and disputes raised. • Working collaboratively with internal teams to get issues sorted regarding customer’s account. • Applying approved credits and refunds to customers’ accounts. • • • Sending Invoices in a timely manner via Mail, Fax or Hardcopy as requested by the customer. Assisting customers in getting their issues sorted. Scheduling weekly calls with customers to discuss on issues, payments outstanding, etc. • Discussing with customer on new business opportunities to increase sales • Working internally on solutions and new ideas to improvise. Maersk Global Services 15 October 2018 – December 2020 Senior Specialist (Dispute Resolution to Collections & Customer Service) • Resolving customer Disputes if any and following up on payments. • Working with customers and internal teams to analyze and audit the disputed invoices & customer issues regarding billing, payment plan, etc. • Working with sales & other internal teams to understand about the booking and discounts also sending out the exact details to internal team or the customers when requested for the further processing. • Creating and recording invoices/invoice copies through internal applications and sending it to the internal team / customers. • • Working with Port authorities to get details on shipments to resolve customer disputes. • Working on multiple applications to audit the disputed and providing customers with accurate resolution. • Communicating with customers via calls and emails to collect due payments and to make sure there is an uninterrupted service provided. • • • Handling direct conversation with banks & customers regarding disputes and add-on charges. Handling first-party collections for Maersk, moving delinquent accounts through the Dunning process and working as a team with third-party collection when moved to the legal team. Working on weekly and monthly deadlines to collect and process the payment. Discuss and handle Late-payment or non-payment disputes with clients efficiently and provide them a resolution in timely manner after detailed auditing. • • Prepare and send follow-up emails to customers and maintain a report of the same. • Preparing monthly AR aging reports. Assisting the customer to create service tickets & responding to customer queries, following up until the customer’s due payments are collected in a timely manner. ITexxia 6th October 2014 – July 2018 Accounts Manager (AR, Sales & Customer Service) • Handling a team of 11. • Working with the team to help achieve the promised sales target or beyond. • Onboarding new customers and working alongside for a smooth process. • Reporting to the CFO on a weekly basis. • Managing the team and training them on new process updates. • Checking with the team’s accuracy daily in terms of quality and customer’s feedback. • In charge of collecting payments from clients and ensuring they are done on time. • Following up with clients on payments and service satisfaction. • Handling Customer Service and Customer Success. • Handling direct conversations with banks regarding disputes and add-on charges. • Calling clients to re-confirm payments received and outstanding to make sure there are no due payments. • Responsible for deadlines and working accordingly. • • Preparing monthly AR aging reports. Conducting market research and managing process improvements to streamline and create efficiencies. SOS Online Backup 9th August 2010 – October2014 Accounts Receivables (collections) • Collections of decline payments by phone and written communication. • Following up on Outstanding Invoices. • Preparing Invoices and Receipts. • Following up on account discrepancies on a timely basis. • Handling direct conversations with banks regarding disputes • • In-Bound and Outbound customer support regarding billing. • Processing Payment and modifying accounts. • Review invoices for accuracy and code invoice for processing. • Printing and mailing of statements. • Reviewing customer account history. • Preparing Invoices and Receipts in a timely manner. INFOTRONICS August 2007 – June 2010 Customer Support & Sales Executive • Lead Generation Sales of Insurance (Professional Indemnity, AXA Health Insurance) • Verifying Employee details for Data Capture Campaign • • • • Provide a record of all calls and emails taken. Achieved customer satisfaction rating of 98% in less than six months. Working for NAM (National Asset Management) in Medical Bills Collection Campaign. Complete the collection process in a timely manner adhering to deadlines. Technical Experience: • Google Workspace, Oracle NetSuite, Salesforce, Service Now, Zuora, First Data, Zendesk, PayPal, Certified in Agile, SAP, AFLS, Slack • Excel, Word, Power point, Outlook, Azure, Cloud, White-Cloud, AVG (Avast) Cloud Care, Avast (AVG) Managed Workplace. QUALIFICATION BBA (Business Administration): St Patrician’s Arts and Science College, Chennai Higher Secondary : St Matthias Anglo-Indian Higher Secondary School, Chennai (2010) High School : St Joseph’s Anglo-Indian Boys Higher Secondary School, Chennai (2007) PERSONAL DETAILS Father’s Name : Mr. Romeo Xavier Date of Birth : - Nationality : Indian Mother Tongue : English Address : #41,A Block, Main Road, Swami Ramalinga Colony, Ponniammanmedu Chennai: 600110 Place: Chennai Name: Leon Xavier