Leon Xavier | Freelancer Resume

RESUME Leon Dominic Xavier Professional Summary Results-driven Accounts, Sales, and Customer Service professional with 8+ years of experience in technology, telecom, logistics, and SaaS. Skilled in Accounts Receivable, Collections, Dispute Resolution, and Customer Service with a track record of improving revenue, client satisfaction, and operational efficiency. Strong in negotiation, stakeholder management, and cross-functional collaboration. Core Competencies ● ● ● ● ● ● ● ● ● Accounts Receivable & Collections Management Dispute Resolution & Client Negotiations Customer Service Customer Success, Retention & Upselling B2B Sales & Strategic Partnerships Onboarding & Training (SMBs & Enterprise) Technical Troubleshooting & Support Process Improvements & Cost Optimization Tools: Salesforce, Oracle NetSuite, ServiceNow, Zuora, SAP, Zendesk, Google Workspace, Asana, Go High Level Professional Experience Iopex Technologies Pvt Ltd | Technical Support Engineer Aug 2024 – Oct 2024 ● Delivered frontline technical support to global customers via phone, email, and chat, handling complex troubleshooting for hardware/software products. ● Provided end-to-end assistance, from diagnosing product issues to offering solutions, replacements, or plan upgrades. ● Escalated unresolved issues to higher-level support teams across global locations, ensuring SLAs were met. ● Maintained accurate case documentation, enabling knowledge sharing and smoother handoffs. ● Assisted customers in purchasing new devices and upgrading subscriptions, contributing to additional revenue streams. Vendasta Technologies Pvt Ltd | Client Solutions Specialist (Sales) Mar 2024 – Jun 2024 ● Acted as the primary liaison between SMB clients and internal teams, ensuring client onboarding, adoption, and retention. ● Conducted training sessions and product demonstrations for the Marketing Services suite. ● Proactively monitored client accounts to identify risks, prevent churn, and ensure high engagement levels. ● Collaborated with stakeholders to deliver tailored solutions, increasing product adoption rates. Kaleyra (Solutions Infini Technologies Pvt Ltd) | Sourcing Specialist (Sales) Aug 2022 – Mar 2023 ● Established strategic partnerships with mobile carriers across the APAC region to expand market coverage. ● Led B2B sales initiatives, generating leads via social media, campaigns, cold calls, and direct meetings. ● Negotiated and finalized contracts ensuring compliance, achieving a major carrier partnership in APAC. ● Championed continuous improvement initiatives leading to measurable cost reduction and service delivery improvements. Maersk Global Services | Senior Specialist – Dispute Resolution, Collections & Customer Service Oct 2018 – Dec 2020 ● Managed end-to-end dispute resolution for billing and shipping invoices, working with port authorities and banks. ● Resolved customer disputes and negotiated payment plans for high-value accounts. ● Prepared and analyzed monthly AR aging reports to track collection performance. ITexxia | Accounts Manager (AR, Sales & Customer Service) Oct 2014 – Jul 2018 ● Led a team of 11 in AR, Sales, and Customer Service, consistently exceeding targets. ● Reported directly to the CEO on revenue, collections, and customer satisfaction metrics. ● Implemented process improvements that streamlined workflows, reducing delays and increasing team efficiency. SOS Online Backup | Business Development Executive & Accounts Receivables (Collections) Aug 2010 – Oct 2014 ● Generated qualified leads & Closures through cold calling, email campaigns, and networking, increasing the sales pipeline. ● Managed CRM to track leads, sales activities, and customer interactions for accurate forecasting. ● Collaborated with marketing teams to execute campaigns and generate inbound leads. ● Coordinated with operations/support teams to ensure timely service delivery and customer satisfaction. ● Collected overdue payments via phone and written communication, significantly reducing delinquency rates. ● Handled billing-related customer queries, ensuring quick resolution and high satisfaction. Infotronics | Customer Support & Sales Executive Aug 2007 – Jun 2010 ● Specialized in insurance sales and lead generation, achieving a 98% customer satisfaction rating. ● Managed end-to-end collections for medical billing campaigns (NAM). Education ● BBA – Business Administration | St. Patrician’s Arts & Science College, Chennai ● Higher Secondary | St. Matthias Anglo-Indian Higher Secondary School, Chennai (2010) ● High School | St. Joseph’s Anglo-Indian Boys Higher Secondary School, Chennai (2007) Technical Skills Salesforce | Oracle NetSuite | ServiceNow | Zuora | SAP | Zendesk | Google Workspace | MS Office Suite | Azure | Cloud Platforms | Go High Level | Asana | Slack