Leon Xavier

With over 8 years of professional experience in technology, telecom, logistics, and SaaS, I am a results-driven professional specializing in Accounts, Sales, and Customer Service. My career is defined by a commitment to improving revenue, enhancing client satisfaction, and optimizing operational efficiency.

I have developed a versatile skill set through roles at several global organizations:

• lopex Technologies Pvt Ltd: As a Technical Support Engineer, I delivered frontline support and resolved complex hardware/software issues for global customers.
• Vendasta Technologies Pvt Ltd: As a Client Solutions Specialist (Sales), I managed SMB client onboarding, adoption, and retention.
• Kaleyra (Solutions Infini Technologies Pvt Ltd): As a Sourcing Specialist (Sales), I established strategic B2B partnerships and led sales initiatives across the APAC region.
• Maersk Global Services: Served as a Senior Specialist in Dispute Resolution, Collections, and Customer Service, managing high-value accounts and billing disputes.
• ITexxia: As an Accounts Manager, I led a team of 11 in AR and Sales, reporting directly to the CEO on revenue and collection metrics.
• SOS Online Backup: Worked as a Business Development Executive & Accounts Receivable, focusing on lead generation and reducing delinquency rates.
• Infotronics: Served as a Customer Support & Sales Executive, specializing in insurance sales and medical billing collections.

Financial Operations: Accounts Receivable, Collections Management, and Dispute Resolution.

Customer Excellence: Customer Service, Customer Success, Retention, Onboarding, and Technical Troubleshooting.

Sales Strategy: B2B Sales, Strategic Partnerships, and Lead Generation.

Process Optimization: Workflow streamlining and cost reduction.

CRM & ERP: Salesforce, Oracle NetSuite, SAP, and Zuora.

Project & Support: Zendesk, ServiceNow, Asana, Slack, and Google Workspace.

Specialized Tools: Go High Level, Azure, and Cloud Platforms