Leon Xavier

With over eight years of experience spanning sales, customer service, account management, and technical support, I bring a diverse skill set and a results-driven mindset to every professional challenge. Throughout my career, I have consistently demonstrated my ability to foster strong client relationships, drive revenue growth, and enhance operational efficiencies across various industries.

My professional journey has allowed me to work with reputable organizations such as Iopex Technologies, Vendasta Technologies, Kaleyra, Maersk Global Services, and more. In these roles, I have honed my expertise in sales strategy, customer engagement, financial analysis, dispute resolution, and technical troubleshooting. My ability to adapt to different roles—from handling customer concerns and onboarding clients to negotiating contracts and streamlining account receivables—reflects my versatility and problem-solving abilities.

In my most recent roles, I have been instrumental in assisting businesses with seamless onboarding, upselling services, and ensuring client retention through proactive relationship management. My experience in financial analysis, particularly in collections and dispute resolution at companies like Maersk Global Services and Finastra, has strengthened my analytical skills and ability to negotiate effectively with customers.

Additionally, my tenure in technical support at Iopex Technologies has enhanced my troubleshooting capabilities, allowing me to assist customers with complex product-related inquiries while ensuring a seamless user experience. I also have a strong background in strategic sourcing and business development, having played a key role in expanding partnerships in the APAC region while working at Kaleyra.

Beyond my work experience, I am proficient in various technical tools, including Google Workspace, Oracle NetSuite, Salesforce, ServiceNow, and Zendesk, among others. My certifications in Agile methodologies and expertise in cloud-based solutions further reinforce my ability to thrive in fast-paced, technology-driven environments.

I am passionate about continuous learning and growth, always seeking innovative ways to enhance efficiency and customer satisfaction. With a keen eye for business processes and a commitment to excellence, I am eager to leverage my skills in a dynamic organization where I can contribute meaningfully to business success while further developing my professional capabilities.