Lent Doreez Corteza

LENT DOREEZ B. CORTEZA +63 9********* - B******, C***, P******** A dedicated and goal-oriented professional from the Philippines, eager to learn and grow in a stable, long-term role. Highly motivated to develop new skills, gain hands on experience, and contribute to a team focused environment. Committed to providing excellent service and continuously improving to meet company goals. EXPERTISE Visual Design Basic Video Editing Email Management Communication Content Creation Digital Marketing TOOLS Google Suite ActiveCampaign ClickFunnels CapCut Canva Adobe Lightroom Slack Zoom Microsoft Teams LANGUAGE Filipino English EXPERIENCE Sykes,F.CabahugSt.,CebuCity,Cebu | 2022 - 2022 Technical Support Representative Escalate complex technical issues to higher-level support teams. Educate customers on product features, troubleshooting steps, and best practices. Maintain detailed records of customer interactions and resolutions in the ticketing system. Teleperformance,InsularBusinessPark,CebuCity | 2023 Customer Service Representative Provide accurate information about products, services, and policies. Resolve customer complaints and issues efficiently while maintaining professionalism. Maintain a high level of product knowledge to assist customers effectively. Escalate complex issues to the appropriate department when necessary. ePerformax, JY Square Mall, 2023 - 2024 Lahug, Cebu City | Customer Service Representative Provide accurate information about products, services, and policies. Resolve customer complaints and issues efficiently while maintaining professionalism. Maintain a high level of product knowledge to assist customers effectively. Escalate complex issues to the appropriate department when necessary. EDUCATION 2014 Borbon Central Elementary School, Poblacion, Borbon, Cebu Elementary Graduate 2020 Saint Louis College - Cebu, 134 M.D. Echavez St., Sudlon, Maguikay, Mandaue City, Cebu Humanities and Social Sciences 2020 - Undergraduate University of San Carlos - Talamban Campus, Sitio Nasipit, Brgy., Cebu City, Cebu Bachelor of Science Major in Psychology PROFILES & PORTFOLIO LINKS LinkedIn Profile - https://www.linkedin.com/in/lent-doreez-corteza-1498b7261/ Instagram Profile - https://www.instagram.com/sheslent/ Portfolio - https://drive.google.com/file/d/1RCRQb0Zz81qUiDiCpHzQt1dxx-IR9yPR/view?usp=sharing