LENORA EJIMOFOR
Sales Representative | Customer Support
--Lagos, Nigeria
SUMMARY
Experienced B2B Sales Representative with over 4 years of expertise in cold calling, lead conversion, and client
management in remote settings. Known for consistently exceeding sales targets, building strong client
relationships, and driving business growth. Passionate about leveraging technology to deliver tailored solutions and
improve customer experiences. Seeking to bring my skills in outbound sales, cross-team collaboration, and CRM
management to a dynamic team.
KEY ACHIEVEMENTS
Achieved a 30% lead conversion rate through high-impact cold calling, directly contributing to company
revenue growth.
Consistently exceeded sales targets by 15% at Hunters Performance and Invisishield.
Partnered with sales and marketing teams to optimize outreach strategies, resulting in a 20% improvement in
lead conversion rates across teams.
Maintained a 90% client retention rate through attentive follow-up and proactive problem solving, fostering
long-term business relationships.
PROFESSIONAL EXPERIENCE
B2B Sales Representative/Appointment Setter
Hunter Performance | February 2022- November 2024
Conducted over 600 cold calls weekly, working Monday through Saturday, achieving a consistent lead conversion rate
exceeding 30%.
Used CRM software to track all stages of the sales cycle, ensuring accurate record-keeping and follow-up for high conversion
rates.
Exceeded quarterly and annual sales targets by 15%, ranking within the top-performing sales representatives in the team.
Secured up to 7 new business clients weekly by aligning sales strategies with client needs and emphasizing product value.
Partnered with sales and marketing to refine outreach and communication strategies, boosting overall team conversion rates by
20%.
Ensured a 90% client retention rate through regular follow-up and proactive problem-solving, leading to strong client
satisfaction.
B2B Sales Representative/Appointment Setter
Invisishield | May 2020 - January 2022
Made an average of 20 dials per hour, connecting with decision-makers such as dealership owners, managers, and CEOs to
introduce InvisiShield’s high-performance paint protection films.
Scheduled an average of 5–7 qualified appointments daily to discuss InvisiShield’s offerings, including product benefits, dealership
partnerships, and training opportunities.
Maintained accurate and up-to-date client records in the CRM system, ensuring smooth communication and follow-ups.
Tailored messaging to client needs, emphasizing the durability, scratch resistance, and stain protection of InvisiShield’s
nanofusion technology.
Focused on building strong relationships with clients, fostering trust, and supporting long-term business partnerships.
Consistently exceeded performance metrics, contributing to the company’s growth and market penetration.
Sales Support Representative (Part-time)
Rent to Own | July 2019 - April 2020
Conducted inbound and outbound calls to engage with potential customers interested in our rent-to-own homes.
Effectively communicated the benefits and features of our properties to generate interest and drive conversions.
Guided potential customers through the registration process on our listings site, ensuring they had the necessary access
to view the houses available in their state.
Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers throughout
registration.
Maintained accurate and up-to-date records of customer interactions, registrations, and conversions in our CRM system.
EDUCATION
Federal University of Technology, Owerri. Imo, Nigeria
Bachelor of Technology Degree in Information Management Technology
KEY SKILLS
Sales & Business Development: Cold Calling, Appointment Setting, Lead Qualification, Consultative Selling, Client Retention
Communication & Collaboration: Verbal and Written Communication, Emotional Intelligence, Active Listening, Cross-Team
Collaboration
Technology & Tools: Salesforce, HubSpot, Zendesk, VoIP, Calendly, Microsoft Office Suite, Google Suite
Problem Solving: Troubleshooting, Data-Driven Decision Making, Customer Issue Resolution
Time Management: Task Prioritization, Project Management, Multitasking
TECHNICAL SKILLS
CRM Tools: Salesforce, HubSpot, Chase Dialer, Samwiz, Convoso
Productivity Tools: Microsoft Excel, Word, PowerPoint, Google Workspace
Customer Engagement Tools: Zendesk, VoIP, Calendly, VCI Dialer, Discord
INTEREST
Reading (Business Strategy and Self-Growth Books)
Public Speaking & Networking
Fitness and Entertainment
