Lenora Ejimofor

Hi, I’m Lenora!

I’m a customer service and support specialist with over four years of experience across e-commerce, real estate, hospitality, and IT. My focus has always been on making customers feel heard, valued, and well taken care of, no matter the industry or the challenge.

In my most recent role as a Customer Happiness Agent for a global dropshipping e-commerce company, I managed a wide range of customer concerns on a daily basis. This included questions about orders, tracking updates, returns, refunds, exchanges, and pre-sale product details. I also handled more complex issues such as currency discrepancies, shipping delays, and product complaints—always approaching each case with empathy and clarity. To stay organized and efficient, I worked with tools like HelpScout for email support, Aircall for phone inquiries, Slack for team communication, and Monday.com for task tracking. My role gave me the opportunity to serve customers across Europe, New Zealand, Canada, the U.S., and Australia, ensuring a consistent and friendly support experience across different time zones and cultures.

Beyond e-commerce, I’ve also built experience in other industries. In B2B hospitality sales, I made cold calls to restaurants to book hood-cleaning services, working with dialers like ChaseDialer, Google Voice, and Enzo Dialer. In real estate support, I qualified leads, managed expired listings, scheduled appointments, prepared MLS reports, and generated RPRs. I also worked in insurance sales, where I prequalified leads and transferred them to licensed advisors across North America.

Across all these roles, I’ve consistently collaborated with remote teams and adapted quickly to different platforms. I’m comfortable with tools such as Zoom, Hubstaff, Sierra CRM, and many others, which allow me to manage multiple tasks and workflows seamlessly.

What sets me apart is my ability to transform difficult or tense conversations into positive outcomes. I’ve often had customers tell me things like, “Your company should be proud of you”—and that’s exactly the kind of service I aim to provide every time.

Here’s what I can help with:

✅ Email & Chat Support

✅ Dropshipping & E-commerce Customer Support

✅ Appointment Setting & Lead Qualification

✅ Admin Support & Calendar Management

✅ Tools: Monday.com, HelpScout, Aircall, Slack, Zoom, Hubstaff, Sierra CRM

I’m tech-savvy, adaptable, and committed to delivering professional, human-first support in both B2B and B2C settings.

Let’s work together to keep your customers happy and your business growing.

— Lenora