Lenly C. Ibañez

LENLY C. IBAÑEZ,RN MEDICAL VIRTUAL ASSISTANT PROFESSIONAL EXPERIENCE Registered Nurse – Operating Room Samar Provincial Hospital 2015 – 2025 | Catbalogan, Philippines Provided pre-operative and post-operative patient support, coordinating care with surgeons and anesthesiologists. Maintained sterile field setup and ensured 100% surgical environment compliance with hospital and safety protocols. • • Assisted in over 2,000 surgical procedures, demonstrating precision in instrument handling and time management. • Accurately documented operative notes and patient records, ensuring compliance with hospital standards. Contributed to efficient OR scheduling and workflow, resulting in a 20% increase in daily case throughput. • -- Catbalogan City, Samar, Philippines linkedin.com/in/lenlyibanez40 PROFILE I'm a dedicated healthcare professional with over 10 years of experience in both clinical nursing and customer service, now specializing as a Medical Virtual Assistant (MVA). My background as a Registered Nurse in the OR Department has equipped me with a strong understanding of patient care, medical procedures, and the importance of accurate documentation. I’ve supported over 2,000 surgical cases and have consistently upheld high standards in compliance, organization, and patient safety. • Customer Service Representative – Credit Card Services Teletech Company 2010 – 2013 | Pasay City, Philippines Resolved an average of 80+ customer inquiries daily, maintaining a 95% satisfaction score. • Accurately processed account updates, billing clarifications, and payment setups, reducing escalations by 30%. • Managed confidential financial information with strict adherence to data privacy standards— experience easily transferable to HIPAA compliance. Provided clear explanations of complex billing issues, enhancing customer understanding and trust. • • Handled account disputes and fraud claims, consistently meeting KPIs for issue resolution and customer retention. • In parallel, my experience in customer service has refined my communication and problem-solving skills, essential traits for working virtually with patients, providers, and administrative teams. I understand the importance of empathy, professionalism, and clear communication in every interaction. CERTIFICATES Medical Virtual Assistant Certification Topics: Medical Terminology, HIPAA Compliance, EMR Management, Appointment Scheduling, Insurance Verification, Prior Authorization, Medical Transcription, Virtual Scribing, Medical Billing Basics. • EDUCATION Bachelor of Science in Nursing Our Lady of Fatima University 2003 – 2006 | Philippines KEY SKILLS Medical Virtual Assistant Electronic Health Records (EHR/EMR) HIPAA Compliance Bachelor of Science in Nursing Manila Central University 2002 – 2003 | Philippines Patient Scheduling & Calendar Management Data Entry & Documentation REFERENCES Michelle Rosario Velarde, OR-RR-DR Supervisor, Samar Provincial Hospital - Ma. Celeste Cumpio, Nurse I, Samar Provincial Hospital - Insurance Verification & Prior Authorization Virtual Front Desk Support Medical Terminology Appointment Confirmation & Reminders Clinical Workflow Support Secure Messaging & Patient Communication Google Workspace & Microsoft Office Customer Relationship Management Time Management & Organizational Skills