Lenly C. Ibañez

I'm a dedicated healthcare professional with over 10 years of experience in both clinical and customer service, now specializing in Medical Virtual Assistant. My background as a Registered Nurse in the OR Department has equipped me with strong understanding of patient care, medical procedures, and the importance of accurate documentation. I've supported over 2,000 surgical cases and have consistently upheld high standards in compliance, organization, and patient safety.

In parallel, my experience in customer service has refined my communication and problem-solving skills, essential traits for working virtually with patients, providers, and administrative teams. I understand the importance of empathy, professionalism, and clear communication in every interaction.