Lenly C. Ibañez

. C Y L N LE N R , Z E Ñ IBA Medical Virtual Assitant About Me LENLY C. IBAÑEZ,RN I am a Registered Nurse with over 10 years of experience in healthcare and customer service, now specializing as a Medical Virtual Assistant. With a strong clinical background in operating room nursing and proven expertise in administrative healthcare tasks, I bridge patient care and virtual support. My goal is to help physicians, clinics, and healthcare providers streamline operations, ensure compliance, and improve patient experiences. Education 2003 – 2006 2002 – 2003 Bachelor of Science in Nursing Bachelor of Science in Nursing Our Lady of Fatima University Manila Central University Work Experience Registered Nurse – Operating Room Samar Provincial Hospital | 2015 – 2025 Assisted in 2,000+ surgical cases with strict adherence to safety protocols. Increased OR scheduling efficiency by 20% through workflow improvements. Maintained accurate operative notes and patient records. Customer Service Representative – Credit Card Services Teletech Company | 2010 – 2013 Resolved 80+ customer inquiries daily, achieving a 95% satisfaction rating. Reduced escalation cases by 30% through accurate billing clarifications. Strengthened communication skills are easily transferable to patient interactions. Personal Administrative Tasks: Skills Clinical Knowledge: Appointment Medical Terminology Scheduling Patient Insurance Verification Communication Prior Authorization Workflow Support Fax & Email Management Customer Service: Conflict Resolution Patient Inquiries Clear & Empathetic Communication Mission & Vision : n o i s s Mi To deliver reliable, HIPAA-compliant virtual healthcare support that empowers providers to focus more on patient care while I manage the backend processes. : n o i s i V To become a trusted partner for healthcare organizations by combining medical knowledge, organizational efficiency, and patient-centered service. Testimonials Michelle Rosario Velarde, OR-RR-DR Supervisor Ma. Celeste Cumpio, Nurse I “Lenly is detail-oriented and reliable. She “Her medical knowledge and ensures accuracy in every task and is organizational skills make her an highly dependable in clinical workflow excellent virtual assistant for support.” healthcare providers.” Get In Touch - linkedin.com/in/lenlyibanez40-Catbalogan City, Samar, Philippines