Lenieflor Pascual

 LENIEFLOR H. PASCUAL Mataas Na Lupa, Lipa City 4217 -Mobile number:- PERSONAL DETAILS Name:Lenieflor H. Pascual Birth date:April 22, 1990 Age:26 Gender:Female Marital Status:Single Place of Birth:Calapan City, Oriental Mindoro EDUCATION ElementaryCamilmil Central School -) SecondaryOriental Mindoro National High School (2002 – 2006) Tertiary Divine word College of Calapan (2008 – 2012) Bachelor of Arts in Psychology ­­­­­­­­­­­­­­­­­­­­­SKILLS Reliable and can work under minimum supervision, punctual, flexible, open for new tasks and experiences, Excellent communication skills both written and oral English. Can provide good customer service, sales and social media marketing, data entry and administrative tasks. WORK HISTORY JOB DESCRIPTION CEVAS Language School IELTS IELTS/PEARSON PTE/TOEFL/English Proficiency Instructor and Call Center Trainer July 01, 2016 – present 2nd Fl., Zens Bldg. Ayala Rd., Balintawak Lipa City Provide intensive review with the students who are aiming to increase their score in IELTS, TOEFL and Pearson PTE exam for the purpose of continuing their careers and professions abroad. These include class discussion and mock examinations. Conduct group and one – on – one class to English Proficiency students and develop a logical and complex lesson materials. Conduct individual assessment to monitor the progress of each student I handle in a weekly basis. Provide appropriate training to Call Center aspirants such as English language training, telephonic communication skills training and Computer skills training. Make sure that the delivery of the class is effective and that the students are nurtured, honed and enriched when it comes to their potentials in using English language as a mode of communication. THE RESULTS COMPANIES (SiriusXm- U.S Satellite Radio) Inbound Sales Representative August 2015 – May 2016 2nd fl Fiesta Mall, Marawouy Lipa City Responsible to convert inbound calls into sales Convince the clients to upgrade their plan or package via telephonic communication. Upsell packages/plan once the call has been converted into sale. CHERRY ORCHARDS CAMPHILL COMMUNITY Volunteer Support Worker July 2014 – July 2015 Bristol, England BS9 3PE Worked within a team of Psychologists and Therapists that provide help and support to the people who are suffering from alcohol and drug abuse and for the people who are having mental health problems. TELETECH LIPA (TELSTRA TELECOM) Customer Service Representative May 2012 – February 2014 Lipa City Take inbound calls to assists customers to activate their services, troubleshoot gadgets and devices, answer general enquiries, and change the package/ plan or any other modification on the account requested by the customers. Dial outbound calls as immediate action for the follow up procedure with regards to customers concerns. Performs immediate call backs once the inbound calls got disconnected. CHARACTER REFERENCES **Available upon request** CERTIFIED TRUE AND CORRECT LENIEFLOR H. PASCUAL Appicant