Lenard Oginga

LENARD OGINGA LinkedIn PROFESSIONAL STATEMENT Over 3 years of experience delivering administrative virtual assistance, customer support, research support, finance assistance, and digital marketing services across healthcare, education, finance, NGOs, SMEs, and international clients in Kenya and the United States, contributing to an estimated 25 percent improvement in operational efficiency and service delivery. Achieved consistently high client satisfaction at Premierer Solutions USA by providing administrative, executive, customer support, research, and marketing virtual assistance, maintaining an average customer satisfaction rate of approximately 95 percent and improving client retention and communication workflows by over 30 percent. Recognized by international clients and supervisors for reliability, confidentiality handling, accuracy, and proactive problem solving, contributing to a reduction in response delays and operational errors by nearly 20 percent in fast paced remote work environments. Supported data driven decision making in national education and child protection programs by coordinating research activities, managing large datasets, and producing structured reports that informed policy and program improvements, contributing to improved reporting accuracy and decision turnaround by approximately 15 percent. SKILLS AND TOOLS Technical Skills Administrative Virtual Assistance, Digital Marketing, Project Coordination and Management. Executive and Personal Virtual Assistance Customer Support and Client Experience Management Email and Calendar Management Data Entry and Database Management Online Research and Reporting Finance and Bookkeeping Support Digital Marketing and Content Support Social Media Management Support CRM and ERP Data Handling Document Preparation and Professional Writing Survey Coordination and Data Collection Stakeholder Communication Tools and Platforms Google Workspace Docs Sheets Drive Gmail Calendar Microsoft Office Word Excel PowerPoint Trello, Asana, ClickUp, Slack, Zoom, Google Meet Canva, CRM and ERP Systems Email management and scheduling platforms Online survey tools and data reporting dashboards PROFESSIONAL WORK EXPERIENCE Administrative, Executive and Customer Support Virtual Assistant Premierer Solutions, USA | Remote April 2023 to June 2025 Responsibilities: ➢ Improved client service delivery by managing high volume email phone and live chat communication for US based clients, contributing to a sustained customer satisfaction rate of approximately 95 percent and a 30 percent improvement in response efficiency. ➢ Strengthened executive productivity by handling calendar scheduling meeting coordination time zone management and confidential correspondence for managers and business owners, reducing scheduling conflicts and missed deadlines by an estimated 25 percent. ➢ Enhanced operational efficiency by preparing business documents reports presentations and client records that supported project management and strategic planning, improving workflow organization by about 20 percent. ➢ Supported informed decision making by conducting structured online research data collection and analysis, producing accurate summaries that reduced information gaps and improved decision turnaround time by approximately 15 percent. ➢ Contributed to brand communication by assisting marketing teams with customer updates newsletters and internal communication materials, supporting improved message consistency and engagement by nearly 20 percent. ➢ Streamlined onboarding processes by setting up shared workspaces communication channels and documentation systems for new clients, reducing onboarding time by an estimated 25 percent. Key Achievements ➢ Maintained exceptional service standards through consistent responsiveness professional communication and attention to detail. ➢ Improved document flow and internal coordination by approximately 30 percent through structured digital filing and workflow systems. ➢ Earned recognition from management for dependability proactive support and confidentiality handling in a remote work environment. Finance and Data Assistant Benchmark Distributors Kenya | Nairobi June 2025 to Present Responsibilities: ➢ Improved financial record accuracy by managing stock and transaction records and conducting daily reconciliations for over 200 retail clients, reducing discrepancies by approximately 20 percent. ➢ Supported management decision making by preparing data summaries dashboards and financial reports, improving visibility into sales and inventory trends by nearly 25 percent. ➢ Enhanced client and supplier relationships by responding to inquiries resolving discrepancies and ensuring timely follow ups, contributing to a 15 percent improvement in response turnaround. ➢ Strengthened compliance and accountability by maintaining accurate accounting documentation and reporting standards, reducing audit queries and reporting errors by about 20 percent. Key Achievements ➢ Reduced report turnaround time by 15 percent through improved data organization and documentation processes. ➢ Increased client satisfaction through prompt resolution of transactional issues and consistent communication. Data Entry, Research and Digital Support Consultant Freelance | Remote and Hybrid September 2023 to Present Responsibilities: ➢ Delivered data entry transcription documentation and spreadsheet management services for NGOs professionals and small businesses with an accuracy level exceeding 98 percent. ➢ Supported career growth for clients by designing professional CVs resumes and LinkedIn profiles, contributing to an estimated 40 percent increase in interview invitations. ➢ Enhanced online visibility for SMEs by creating digital content and supporting social media engagement, resulting in approximately 30 percent growth in audience interaction. ➢ Assisted clients with administrative virtual assistance including email handling calendar coordination proposal support and research, improving task completion efficiency by about 25 percent. Key Achievements ➢ Supported multiple clients in securing job interviews employment opportunities and professional visibility. ➢ Built long term client relationships based on trust consistency quality delivery and reliable turnaround times. Research and Administrative Assistant World Vision Kenya | Nairobi April 2022 to October 2024 Responsibilities: ➢ Supported education and child protection programs through coordinated field research data collection and documentation, improving data completeness and accuracy by approximately 20 percent. ➢ Strengthened community engagement by managing communication with participants and stakeholders, reducing data collection delays and follow up gaps by about 15 percent. ➢ Assisted program evaluation processes by preparing administrative documentation and contributing to structured reports that supported evidence-based decision making. Key Achievement ➢ Produced data driven reports that influenced key decisions in education and disability inclusion programs and improved reporting quality and clarity. Research Assistant Ministry of Education, Nairobi Region | Nairobi July 2023 to March 2024 Responsibilities: ➢ Collected analyzed and organized data from schools and teachers for policy evaluation initiatives, improving data accuracy and consistency by approximately 25 percent. ➢ Supported survey coordination stakeholder meetings and documentation of research findings, contributing to smoother project execution and timely reporting. ➢ Assisted in preparing progress and performance reports for education programs, reducing reporting delays by nearly 15 percent. Key Achievement ➢ Improved record keeping and data reliability across 20 education institutions through structured documentation and verification processes. Project Management and Digital Marketing Support Officer Laicom Insurance Kenya | Nairobi Kenya August 2022 to April 2023 Responsibilities: ➢ Supported project planning and coordination activities by tracking tasks timelines and deliverables for internal marketing and customer engagement initiatives, improving project completion efficiency by approximately 20 percent. ➢ Assisted in digital marketing campaigns by preparing content coordinating social media postings and supporting email communication to clients, contributing to an estimated 25 percent increase in audience engagement. ➢ Maintained project documentation schedules and progress reports to support management decision making and ensure alignment with organizational objectives. ➢ Coordinated communication between marketing teams sales teams and external partners, reducing information gaps and improving workflow efficiency by about 15 percent. ➢ Supported customer communication initiatives by responding to inquiries and routing requests appropriately, contributing to improved response times and client satisfaction. Key Achievements ➢ Contributed to improved project delivery timelines by supporting structured task tracking and reporting processes. ➢ Supported digital marketing efforts that enhanced brand visibility and customer engagement across online platforms. ➢ Recognized for organization attention to detail and effective coordination in a fast-paced corporate environment. EDUCATION Bachelor of Commerce in Accounting St Paul’s University Kenya 2020 – 2024 Grade: Second Class Honours, Upper Division TRAINING AND CERTIFICATIONS Virtual Assistant Certification ALX Africa Computer Applications Certification IBM International Digital School Data Analytics and Software Certification Blessed Institute of Technology Research Proposal and Manuscript Writing St Paul’s University and Kamuzu University Kectil International Youth Leadership Program The Malmar Knowles Family Foundation INTERESTS Customer service excellence, remote administrative support, executive and personal assistance, project coordination and task management, digital marketing support and content creation, data analysis and reporting, online research and documentation, financial data management and bookkeeping support, process improvement and workflow optimization, professional communication, virtual collaboration, continuous learning, and community development. LANGUAGES English – Advanced Swahili - Native