Lenard Oginga

I am a dependable and results oriented Virtual Assistant with over three years of experience supporting businesses, organizations, and international clients across Kenya and the United States. My professional background covers administrative and executive assistance, customer support, project coordination, finance and data assistance, research support, and digital marketing support. I have worked with healthcare organizations, education programs, NGOs, SMEs, distributors, and remote service providers, helping them improve efficiency, communication, and service delivery.

In my role as an Administrative, Executive, and Customer Support Virtual Assistant with Premierer Solutions USA, I supported multiple US based clients by managing email, phone, and live chat communication, maintaining calendars, coordinating meetings across time zones, and handling confidential correspondence. Through consistent responsiveness and professionalism, I contributed to a customer satisfaction rate of approximately 95 percent. I also prepared business documents, reports, presentations, and client records that supported project tracking and decision making, while conducting structured online research to provide accurate data summaries.

I have hands on experience in finance and data support from my current role as a Finance and Data Assistant at Benchmark Distributors Kenya, where I manage stock and transaction records for over 200 retail clients. I support management by preparing data summaries, dashboards, and financial reports, while ensuring accuracy, accountability, and compliance. My work has contributed to faster report turnaround times and improved client satisfaction through timely issue resolution.

In addition, I have worked as a Research and Administrative Assistant with World Vision Kenya and the Ministry of Education, supporting education and child protection programs through data collection, research coordination, documentation, and report preparation. These roles strengthened my ability to manage data accurately, work with stakeholders, and contribute to evidence based program and policy decisions.

I also offer freelance support services, including data entry, documentation, CV and LinkedIn profile writing, online research, administrative assistance, and basic digital marketing support for SMEs. I am highly organized, detail oriented, reliable, and comfortable working remotely with minimal supervision. I take pride in confidentiality, time management, and delivering quality work that supports client goals.