Lemuel Rosh Salvador

ABOUT ME Most of my working experiences are from the BPO and Hospitality Industries. I started working as an entry-level employee and worked my way to a supervisory posi on. I've enhanced most of the skills related to customer service through years of working. Since I have experience in the BPO industry I'm confident and comfortable working with different clients from other countries. I'm also a good team player and I deliver all the necessary work needed. LEMUEL ROSH SALVADOR SHIFT SUPERVISOR 55 Victory Avenue, Tatalon, Quezon City,-- WORK EXPERIENCE MICROSOURCING (VELOX) Jun 2021 - Sep 2022 Shi Supervisor Handling the driver's concerns and supervising during their en re shi Scheduling the shi of the drivers for the en re week. Checking their daily mesheets, and making adjustments. Compiling reports via Microso Excel and Google sheets. Sending daily reports to upper management and the main contractor. RDS BUSINESS SOLUTIONS/RETRA N INC. Jan 2020 - May 2021 Shi Supervisor (Real Estate Tracking) Managing the workload distribu on. Compiling reports in Microso Excel. Running SQL database. Uploading documents to the database and website. CONCENTRIX Jan 2019 - Dec 2019 Fraud Analyst Assist clients with their account security via phone calls. Blocking and unblocking their debit/credit cards. Filing claims. Upda ng clients' banking informa on. SEQUIOA HOTEL Mar 2018 - Dec 2018 Front Office Associate (Team Lead) Assist guests with their concerns during their whole dura on at the hotel. Check-in and check-out of guests. Handling guest complaints. Answering phone call inquiries and reserva ons. Daily and monthly audit. Training new hires. ALORICA Jun 2017 - Jan 2018 Technical Support Associate Troubleshoot Clients' Computer Install and Uninstall applica ons Update applica on Answer clients' inquiries and concerns EDUCATION FAR EASTERN UNIVERSITY 2017 Bachelor of Science FAR EASTERN UNIVERSITY - EAST ASIA COLLEGE Undergraduate Bachelor of Science in Tourism Management Bachelor of Science in Informa on Technology Major in Anima on and Game Development SKILLS COMMUNICATION SKILLS MICROSOFT OFFICE OPERA AMADEUS ADOBE CREATIVE SUITE SQL GOOGLE SHEETS CUSTOMER SERVICE