Leleosa Joan Aghosa

LELEOSA JOAN AGHOSA Benue, Nigeria | -|- | LinkedIn PROFESSIONAL SUMMARY Efficient and resourceful Data Entry Staff and Customer Support Specialist with over 7 years of experience. To contribute efficiently and effectively to organizational vision, mission. Immensely providing positive answers and insights to organizational challenges. Diligently work with a team to strive for excellence and facilitate the accomplishment of organizational goals and objectives. To provide effective and efficient organizational productivity in line with team spirit, self-motivation and timely result. ensuring smooth business operations. Skilled in managing calendars, coordinating travel arrangements, handling customer inquiries, and maintaining accurate records. Demonstrated expertise in resolving customer issues, data organisation, and fostering strong client relationships. Adept at providing seamless support in dynamic, fast-paced environments while upholding confidentiality and ensuring timely delivery of tasks. CORE SKILLS Administrative Support: Calendar management, travel coordination, document preparation, and data entry. Customer Support: CRM tools (Zendesk, Fresh desk, Click up), issue resolution, and empathetic communication. Technical Skills: Microsoft Office Suite, Google Workspace , Apollo.io, Lemlist. Sales Expertise: Lead generation, client relationship management. Soft Skills: Time management, confidentiality, adaptability, and problem-solving. Virtual Assistant/ Appointment Setter: Google suite and Calendly. Virtual Property Management: Airbnb, Priceline,Booking.com and Zillow. Project Management & Workflow Automation: Asana, Trello, and Clickup Communication, Collaboration & Messaging Tools: Microsoft Teams, Slack, Google Chat, Zoom and Loom. PROFESSIONAL EXPERIENCE Data Entry Staff & Customer Support Ugbokolo, Benue State| June 2017– Present Enter and update client loan and repayment data in internal systems with 99% accuracy. Coordinate email communication, responding promptly to inquiries and escalating critical issues when necessary. Maintain organized digital records to support loan disbursement, monitoring, and recovery processes. ensuring communication accuracy. Provide consistent administrative support, including travel coordination, file management, and reporting. Collaborate with loan officers to verify borrower details and resolve data discrepancies. Generate routine financial reports and summaries for management review. Ensure strict confidentiality of client information and compliance with organizational data policies. Secretary House of Representative, Warri Federal Constituency Office, Warri, Delta State. | January 2009 – December 2009 Provided administrative support to the Constituency Office, including document preparation, correspondence, and scheduling. Coordinated meetings between constituents and the Representative, ensuring clear communication and timely follow-ups. Managed confidential files and official communication, both digital and physical. Handled logistics for public engagements and constituency outreach programs. Maintained an organized filing system and assisted in drafting reports and briefings for legislative purposes. Teacher Liberty Schools, Benin City. Edo State. | September 2005 – July 2006 Taught all subjects including English, Mathematics, and Social Studies at the Nursery / primary level. Designed lesson plans and educational materials tailored to the learning needs of the pupils. Created a supportive and engaging classroom environment that promoted pupils participation.. Monitored the pupils performance and provided regular feedback to parents and school administrators. Encouraged discipline, teamwork, and academic growth among pupils. EDUCATION Nigeria Certificate in Education (NCE) in Theatre Arts / English College of Education, Warri, Delta State, Nigeria | 2014 | CGPA: 3.00 TRAINING / CERTIFICATIONS IT Support Skills – Digital Witch Community | 2024 Customer Service: Problem-Solving and Troubleshooting – LinkedIn | 2025 Customer Service: Serving Customers Through Chat and Text – LinkedIn | 2025 Customer Service: Problem-Solving and Troubleshooting – Project Management Institute/LinkedIn | 2025 Lead Generation Foundations – LinkedIn | 2025 Startup Stories: Remote Airbnb Host Automates Rental Process – LinkedIn | 2025 Workflow Basics – Apollo.io | 2025 Asana Foundations Skills – Asana | 2025