Leizel Casoojee
CUSTOMER SERVICE AGENT
PROFESSIONAL SUMMARY
CONTACT
THE DRIVE, BUNKERS HILL,
EAST LONDON, SOUTH AFRICA
--W W W. L I N K E D I N . C O M / I N / L E I Z E L C A S O O J E E
W W W. FA C E B O O K . C O M / L E I Z E L . C A S D O O J E E
SKILLS
Professional with strong background in customer interactions and service
solutions. Highly skilled in conflict resolution, communication, and problemsolving, ensuring customer satisfaction and loyalty. Effective team
collaborator, adaptable to changing needs, and consistently focused on
achieving results through efficient and empathetic service. Known for
reliability and proactive approach to meeting customer and organizational
goals.
WORK EXPERIENCE
Administration Assistant
Minx Mouse Trading | Dec 2023 - present
Excellent communication skills, both
verbal and written.
Proven ability to learn quickly and
adapt to new situations.
Skilled at working independently and
collaboratively in a team.
Organized and detail-oriented with a strong
work ethic.
Baker / Owner
Fancy Frostings ZA | Feb 2016 - present
Resolved problems and prov ided
exceptional serv ice.
Self-motivated, wit h a strong
sense of personal
re s p o n s i b i l i t y. .
Managed time efficiently in order
to complete all tasks within
deadlines.
Wo r k e d f l e x i b l e h o u r s a c r o s s n i g h t ,
weekend, and holiday shifts.
Call Center Agent
Event scheduling
Inventory supply management
Project workflow management
Call handling expertise
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Data entry
Call center experience
Customer relations
Problem resolution
Critical thinking
Appointment scheduling
Call center operations
Order processing
De-escalation techniques
Travel planning
United Call Center | Dec 2019 - June 2020
Improved customer satisfaction by
Handled call while delivering
efficiently prescreening and
professional customer suppor t
identifying qualified candidates
Utilized CRM tools
Collaborated with team members
Chess Teacher
Hudson Primary School | Feb 2016 - Feb 2019
Developed critical thinking
through chess puzzles.
Enhanced strategic thinking with
interactive lessons.
Led after-school chess clubs for
extra practice and competition.
Designed engaging activities to
boost participation and learning.
Administration Assistant
East London Golf Shop | Oct 2013 - Jan 2016
Maintained weekly tee sheets and
scheduling
Operated Jonas Golf Management
software
Handled sales, customer queries, and
relationship management
Quick learner, adaptable to new systems
and procedures
Supported daily operations with efficiency
and teamwork.
Delivered excellent service in fast-paced
environments
Administration Assistant
Professional Golfing Supplies | Jun 2012 - Jun 2014
Processing invoices
Processing and Maintaining
Debtors and Creditors
Pastel
Processing and Maintaining
Debtors and Creditors
Senior Branch Manager
Exclusive Books Vincent Park | Jan 2010 - Apr 2012
Managed merchandising,
ordering, and stock control
Oversaw daily operations to
ensure efficiency
Built strong client relationships.
Analyzed financial repor ts to
optimize branch per formance
Improved team productiv ity
Per formed banking and business
admin tasks to ensure seamless
operations
Implemented financial controls
for accurate, reliable repor ting
Junior Branch Management
EDUCATION
Finance for Non Financial Managers
Gordon Institute of Business Science
Johannesburg, South Africa
June 2008
Bachelor of Arts (Honours) in International Tourism
Management
University of North London in collaboration with
International Tourism Institute
Stansstad, Switzerland
June 1999
Study Abroad: Tourism - International Tourism
Institute, Stansstad, Switzerland
Dissertation: Environmental Impact on Tourism,
South Africa
Practical Training for Certificate, Hotel Rustico,
Completed June 1998
Practical Training for Diploma, Hotel Rustico,
Completed December 1998
Degree Awarded with Lower Second Class Honours
Representative, Student Committee, 1999 to 1999
Teaching English as a Semberecond Lanaguage
Cape Town TEFL Training Institute
Cape Town, South Africa
December 1998
Diploma in Internationational Tourism Management
IInternational Tourism Institute
Stansstad, Switzerland
January 1998
Certificate in International Tourism Operations
International Tourism Institute
Stansstad, Switzerland
July 1997
Accounting I
Communications I
Geography of Travel
Beginners German
Hotel Industry I
Introduction to Economics
QMIT
Service Practical
Tourism and Environments
Travel Agency Practice
Certificate with First Class Honours
Microsoft Office Short Course
BEast London Technical College
East London Technical College
September 1996.
High School Matriculation Certificate
BClarendon Girl’s High School
East London, South African
English
Afrikaans
Mathematics
Biology
History
Latin
Exclusive Books Vincent Park | Mar 2007 - Dec 2009
Handled customer queries
Streamlined daily operations
Managed merchandising, ordering, and
Built strong relationships
inventory control
Performed banking, admin, and financial
Made key branch decisions in absence
tasks
of Senior Manager
Maintained friendly and professional
Improved customer satisfaction
client interactions
Bookseller
Exclusive Books Vincent Park | Mar 2006 - Feb 2007
Managed accurate cash register
Built strong customer relationships
transactions
to drive repeat business
Restocked shelves and maintained
Resolved customer complaints
organized, attractive displays
empathetically and efficiently
Assisted customers
Administration Clerk
Buffalo City Municipality / Mar 2003 - Dec 2005
Managed budgetary controls
Reduced data entry errors
Operated switchboard
Prepared accurate, timely repor ts
Maintained strong customer
for senior management
relations and front-office suppor t
Supported colleagues with admin
Utilized Geographic Information
Ty p e d , f o r m a t t e d , a n d e d i t e d
Systems
professional correspondence
Created organograms and
Managed and prioritized incoming
assisted with job description
correspondence
documentation
Nightstaff Bookseller
Exclusive Books Vincent Park | Nov 2002 - Apr 2004
Handled customer queries
Merchandised and shelved new
Volunteered for extra shifts
products
Used POS and in-store systems to
Provided exceptional service
locate inventory and place special
Suggested complementary products to
orders
boost sales and revenue
Identified customer needs and
Processed cash register transactions
recommended suitable products
accurately and efficiently
Assistant Hotel Manager
Riebeek Valley Hotel | Oct 2000 - Jun 2001
Fostered positive staff
relationships and team
collaboration
Provided hands-on customer
assistance
Managed cash reconciliations and
financial controls with accuracy
Coordinated vendor deliveries to
maintain inventory levels
Resolved customer concerns
Maintained professionalism and
composure when handling
difficult customers
Supervised daily operations
Junior Travel Consultant
Sure the Travel Agent, KWT / Jan 2000 - Sep 2000
Assisted in creating tailored
M a n a g e d b u s , c a r, a n d h o t e l
vacation packages for diverse
bookings efficiently
clients
Prov ided personalized travel
Researched and negotiated group
recommendations and customized
rates for cost-effective travel
itineraries
solutions
Stayed informed on destinations,
Coordinated accommodations for
events, and attractions for exper t
groups, executives, couples, and
advice
special needs clients
Ensured timely payment
Fo l l owe d u p w i t h c l i e n ts t o
processing aligned with company
enhance serv ice and satisfaction
policies
Banqueting Coordinator
Riverside Sun Resort | Sep 1999 - Dec 1999
Met with clients to gather event
requirements including guest count,
budget, and preferences
Developed detailed event proposals,
timelines, and floor plans
Created and distributed Banquet Event
Orders (BEOs) to relevant departments
Coordinated event setup: tables,
decorations, and audio-visual
equipment
Managed and delegated event staff
assignments
Supervised banquet staff to ensure
smooth service and guest satisfaction
Oversaw event budgets and billing
processes
