Lee Pastrana

 LEE Y. PASTRANA Address: Bliss Site C#5 Manapla, Negros Occidental Mobile No.:- E-mail:-/-Skype Name: lee.pastrana1 WORK EXPERIENCES: A. POSITION: SEŇIOR TEAM LEADER / PRODUCT SPECIFIC TRAINER AIMEDIA CALL SOLUTIONS INC. PERIOD: FEB 2017 – May 2018 JOB DESCRIPTION: In charge of the operations, communicate to the owner and send report on a daily basis, motivates Agents and Team Leaders. B. POSITION: CUSTOMER SERVICE REPRESENTATIVE UBIUITY GLOBAL SERVICES PERIOD: SEPT 2016 – FEB 2017 JOB DESCRIPTION: - Activating assisting customers with their Netspend Card. Promoted as Floor Walker C. POSITION: Virtual Assistant (PROPERTY MANAGER) (ODESK) PERIOD: NOV 2015 – SEPT 2016 JOB DESCRIPTION: - input of data from website to spreadsheet - email response - transcribing of message left through voice mail - appointment setting - update data through CRM - background check for verifying identification D. POSITION: (ODESK) Virtual Assistant (ODESK) PERIOD: FEB 2014 – NOV 2015 JOB DESCRIPTION: Making phone calls and gather information to home owner’s about their property and making offers to buy their property. E. POSITION: CHAT SUPPORT/ EMAIL SUPPORT NORTON ANTI-VIRUS (TELEPERFORMANCE) PERIOD: OCT 2012 – MAY 2013 JOB DESCRIPTION: Providing better solution on how remove virus infection on customer’s PC and accessing customer’s PC remotely an walking them through how to uninstall and reinstall anti-virus. F. POSITION: CSA / TSR COMCAST (CONVERGYS) PERIOD: JUNE 2013 – OCT 2013 JOB DESCRIPTION: Basic trouble shooting of internet connection G. POSITION: CSA / TSR STRAIGHT TALK (PANASIATIC SOLUTIONS) PERIOD: OCT. 2011 – SEPT. 2012 JOB DESCRIPTION: Porting and Activation of numbers and Basic troubleshooting of Straight Talk phones. G. POSITION: CSA / TSR SPRINT PORTING DEPARTMENT (TELETECH HOLDINGS) PERIOD: AUG. 2009 – JULY 2011 JOB DESCRIPTION: Porting and Activation of numbers and Basic troubleshooting of Sprint phones. EDUCATIONAL BACKGROUND: Tertiary Visayan Maritime Academy Brgy. Sum-ag, Bacolod City March 2005 Secondary Manapla National High School Brgy. 1-A Crossing Manapla, Negros Occidental March 2001 TRAINING / SEMINAR Title : Finishing course for call center Conducted by: Call Center Learning Institute Date: May 2009 SKILLS -Multi Tasking -Computer literate -Can speak English -Able to handle clients over the phone -MS Excel and MS Word Specialist -Other Data Entry Jobs PERSONAL DATA: Age: 34 Date of Birth: December 24, 1982 Place of Birth: Victorias City , Negros Occidental Gender: Male Civil status: Single Citizenship: Filipino SSS NO. - Tin NO. -