Ledile

Ledile Seema LEVEL: AVAILABILITY: AREA: EXPERIENCE: INDUSTRIES: TECHNICAL SKILLS: Intermediate One calendar month Gauteng 9 years IT, Digital Marketing, Engineering Jira, Confluence, Slack, Monday.com, Trello, Helpdesk, Freshdesk INTRODUCTION Ledile is a professional with over 8 years of working experience and fluent in 7 languages. She has served within various industries such as Engineering, Digital Marketing and Information Technology and have been exposed to a wide range of clients from Retail, Hospitality, Banking and Insurance. I am also a Certified Scrum Master with just over 2 years’ experience, experienced in facilitating all sprint events (sprint planning, refinement, stand-ups, retrospectives and sprint reviews). Supporting and educating the Product Owner, especially with respect to refining (i.e. grooming) and managing the product backlog. Ensuring cross-team coordination. Removing impediments or guiding the Development Team to remove impediments by finding the right personnel to remove the impediment. For the past year I’ve been working as a freelancer offering IT Support, offering support and technical assistance to customers who are using software, Project Managing digital and software projects as well as assisting small to medium businesses with branding and digital marketing. I’ve served within the Engineering, Digital Marketing, Information Technology industries and have been exposed to a wide range of clients from retail, hospitality, and financial services I love getting my hands dirty and enjoying learning new methods and techniques for solving problems CAREER CHRONOLOGY IT Services Freelance , IT Support, Helpdesk, Scrum Master QUALIFICATIONS Bachelor of Laws Degree, UNISA, Currently studying Bachelor of Technology Degree: Communications, Tshwane University of Technology, 2020 National Diploma: International Communication, Tshwane University of Technology, 2013 Senior Certificate (Grade 12) Pretoria West High School, 2009 TRAINING        Professional Scrum Master – Scrum.org ,2020 Scrum Master - Udemy, 2019 Agile Methodologies – Udemy, 2019 Google AdWords Platform Principles Certificate - Google AdWords Academy Course, 2018 Diploma in Social Media Management Shaw Academy, 2016 Digital Marketing Certificate - The Red and Yellow School, 2014 Google Analytics Platform Principles Certificate - Google Analytics Academy Course, 2014 Strategic Insurance Systems / iSixty Services IT, Scrum Master June 2019 – June 2020 Titan Digital/ Roobix, Digital Delivery Manager November 2017 - May 2019 Honeykome, Account Manager November 2016 - November 2017 Computicket, Social Media Manager July 2016 - October 2016 DigitLab, Online Community Manager and Content Creator January 2015 - June 2016 World Wide Creative, Project Manager January 2014 - December 2014 Sappi Lomati Mill | Sappi Ngodwana Mill, Receptionist / Communications Coordinator April 2012 - December 2014 SKILLS MATRIX    Organisational Skills Great communicator and listener Project and People Management EMPLOYMENT DETAILS Freelance April 2020- Present IT Support Specialist, Digital Marketing Responsibilities  Project strategist and campaign management.  Branding Manager, assisting clients with their Digital Branding and branding merchandise.  Responding to queries via chat, email, or phone  Training other staff members on troubleshooting and diagnosing problems  Writing, editing, and revising training manuals for new and updated software and hardware  Providing technical assistance for questions and problems  Resolving problems with networks and other computer systems  Diagnosing system errors and other issues  Following up with customers to ensure full resolution of issues  Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods  Running reports to analyse common complaints and problems  Testing new features Strategic Insurance Systems / iSixty Services IT June 2019 – May 2020 Scrum Master Responsibilities  Account management, project management, stakeholder management, deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed and met.  Log, commit and create visibility regarding the technical, business and external services to the sprint.  Show the impact of production issues on the velocity and burn rate of each sprint Run regular Stand-up meetings with production teams in order to measure and manage project progress.  Resourceful problem-solving, forward planning, and adaptable in a high-volume client environment. PROJECTS: Company Project Description Role on Project Project Duration (in months) Primary Stakeholders Artifacts Produced Modeling Tools Used Methodologies Tasks/ responsibility on the project Company Project Description Role on Project Project Duration (in months) Primary Stakeholders Artifacts Produced Strategic Insurance Systems Insurance – updating software and introducing new automatic robotics features Scrum Master 12 Months Insurance underwriters, accounts department, and claims department. Product backlog, Scrum board, Definition of Done, Impediments, weekly and monthly Production/Velocity reports Jira, Physical white board, Scrum online board, Slack Agile Account Management, project management and planning, run Stand-up meetings, Sprint Review, Sprint Planning meetings, testing of websites/applications, creating training videos and user guides Life Healthcare Virtual clinics websites Scrum Master 6 months Life Healthcare Doctors – Nurses and the development team at large Product backlog, Scrum board, Definition of Done, Impediments, weekly and monthly Production/Velocity reports Modeling Tools Used Methodologies Tasks/ responsibility on the project Jira, Physical white board, Scrum online board, Slack. Agile, Kanban Account Management, project management and planning, run Stand-up meetings, Sprint Review, Sprint Planning meetings, testing of websites/applications, creating training videos and user guides SCRUM TEAMS: Scrum Team 1 Client Project Description Role on Project Project Duration (in months) Primary Stakeholders Artifacts Produced Tools Used Methodologies Scrum Team 2 Client Project Description Role on Project Project Duration (in months) Primary Stakeholders Artifacts Produced Tools Used Methodologies Titan Digital/ Roobix Insurance Strategic Insurance System, Finance, Underwriters, Claims Department. Maintain and update the Insurance systems Scrum Master 12 Months Underwriters, Accounts, Management and Claims Department Product backlog, Scrum board, Definition of Done, Impediments, weekly and monthly Production/Velocity reports Jira, Physical white board, Scrum online board. Scrum, kanban Life Healthcare Life Healthcare, IT Department and PHC. Developing a virtual website whereby clients have medical consultations at their nearest PNP stores. Scrum Master 12 Months Project Manager, Business Analyst, PHC and Head of IT. Product backlog, Scrum board, Burn down chart, Definition of Done, Impediments, Risk log, Type of Reports, Jira, Physical white board, Scrum online board, Slack. Scrum, Kanban November 2017 - May 2019 Digital Delivery Manager Responsibilities  Account management, project management, conceptualising digital campaigns, website builds from inception to completion. Working on our project management software, Teamwork – to ensure all work is briefed into the system and chased to completion.  Run regular statuses with production teams in order to measure and manage project progress.  Resourceful problem-solving, forward planning, and adaptable in a high-volume client environment.  Bridge the gap between our production resources and international client service teams. PROJECTS: Company Project Description Role on Project Project Duration (in months) Primary Stakeholders Artifacts Produced Modeling Tools Used Methodologies Tasks/ responsibility on the project Ashburton Investments Website build and Digital Marketing Digital Delivery Manager 18 Months The Ashburton Investments Marketing, Finance, and IT Department Product backlog, Scrum board, Definition of Done, Impediments, weekly and monthly Production/Velocity reports, budget forecasts Jira and Slack Agile, Kanban Account Management, project management and planning, run Stand-up meetings, Sprint Review, Sprint Planning meetings, testing of websites/applications, creating training videos and user guides Company Project Description Role on Project Project Duration (in months) Primary Stakeholders Artifacts Produced Modeling Tools Used Methodologies Tasks/ responsibility on the project Honeykome Vodacom Soccer Vodacom Soccer website and USSD Digital Marketing – Social Media Management Digital Delivery Manager 18 Months Product backlog, Scrum board, Definition of Done, Impediments, weekly and monthly Production/Velocity reports, budget forecasts Jira and Slack Agile, Kanban Brief writing, account management, client liaison, project management and planning, run Stand-up meetings, Sprint Review, Sprint Planning meetings, testing of websites/applications. November 2016 - November 2017 Account Manager Responsibilities  Account management, digital strategist and project management, conceptualising digital campaigns, website builds from inception to completion.  Client liaison, ambassador to the agency and clients. Financial acumen, strategic and tactical planning.  Creating digital marketing strategies, running campaigns aimed at reaching various objectives set by clients.  Managing the day to day public relations, digital marketing, website management, for various clients Computicket July 2016 - October 2016 Social Media Manager Responsibilities  Project and campaign management, content and artwork creation, schedule content and community manager for various Computicket and Travel profiles.  Manage day to day activities, track report and motor Computicket mentions in user generated content.  Monitoring all social media platforms and managing the content plan social media strategy for Computicket.  Testing mobile applications daily - display and booking flow. DigitLab January 2015 - June 2016 Online Community Manager and Content Creator Responsibilities  Project management, client liaison, content writing, conceptualising, strategizing digital marketing campaigns, content scheduling and community manager for various Social Media profiles.  Set up, maintain and monitor social media accounts and digital marketing channels for clients.  Manage the day to day activities for clients, support implementation of Social Media initiatives, Public Relations, Online Management Reputation, research related to client content.  Track, monitor and report and respond to client mentions in user-generated content, create ad sets and promote posts.