Leani Shane O. Maratas
Red Rose St., Hilltop Homes Subdivision, Casili Consolacion, Cebu,
Philippines | - |-
Objective
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Seeking a position that can provide a steady growth and learning opportunity to practice my skills and
practical experience.
Education
ELEMENTARY - HIGHSCHOOL
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Colegio dela Inmaculada Concepcion – Mandaue
COLLEGE – Bachelor of Science Major In Psychology
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University of San Carlos – TC
Work Experience
EXECUTIVE ASSISTANT – CAFÉ PLUS (May 2018 - September 2018)
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Helps out in the Recruitment Process
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Receives and answers call from customers for table reservations
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Handles Payroll, manually
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Responds to business inquiries, such as sponsorships and community engagement
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Receives employee complaints and confidential letters
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Files and organises employee 201 files
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Time keeps employee attendance (vacation leaves, absences, lates, sick leaves)
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Perform employment verification and background checks and assist with notifying candidates with
their decision
DATA RESEARCHER – HANNOVER FAIRS (December 2018 – March 2019)
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Manage email communications
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Research and data entry
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Attention to detail, thoroughness, great organization skills
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Advanced knowledge of Word, Excel, Google Docs, and Google Spreadsheets
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Highly critical thinker with effective researching skills77
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Ability to multitask and prosper in a fast-paced work environment
DATA ACQUISITIONS OFFICER – CRITERION CONFERENCES (July 2019 – March 2020)
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Building new data/leads based on management
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Converting leads to contacts in SalesForce
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Televerifying contact information to update user contact
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Advanced researching skills to gather lead information
CUSTOMER SUPPORT ASSOCIATE – NUMERATOR (July 2020 – Present)
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Address customer complaints in a compassionate and patient manner
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Identify customer questions, concerns, and overall needs
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Provide accurate answers and solutions to customer queries
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Redirect customers to appropriate teams and/or departments as needed
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Help the back-end team identify current application issues and bugs
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Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
Skills
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Computer Literate
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Proficient in:
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Microsoft Word, Powerpoint, Excel
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Salesforce
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Google Docs, Slides, Excel
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Canva
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Able to communicate verbally/written
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Organizing, planning, scheduling, writing emails, managing files
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Simple video editing (apps such as CapCut, Kinemaster, Filmora, Adobe Premiere Pro, Adobe After
Effects)
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