Leandro Vincenzo Cicchelli

LEANDRO VINCENZO CICCHELLI Date of birth: 03/08/1976 (- Nationality: Italian Sex Maschile - Via Freinetto 16, 10050, Coazze (TO), Italy Presentation: Professional with a strong track record of managing client relationships and providing high-quality care. I have worked in different industries, developing strong communication skills and the ability to solve problems efficiently. I am looking for a position in Customer Support or Chat Support where I can offer excellent customer service, both in Italian and Spanish. WORK EXPERIENCE 2024 – Present: Training Consultant – Oligenesis, Academy for Massage Therapists Training Consultant • • • Management of communications with potential students through calls and video calls. Coordination of information between internal departments and marketing to optimize lead conversion. CRM management and organization of follow-up activities with customers. - – Barcelona, Spain REAL ESTATE ADMINISTRATOR-SELF-EMPLOYED • • Management of personnel, supplies and customer relations. Organization and autonomous management of administrative and accounting activities. 08/2009 – 04/2017 – Barcelona, Spain OWNER OF THE HOUSEHOLD APPLIANCES SALES AND REPAIR COMPANY – ROCCO & HIJOS ASSOCIATS S.R.L.L. • • Customer relationship management, offering after-sales support and technical assistance. Troubleshooting and handling customer requests in an effective and timely manner. EDUCATION 2012 – Barcelona, Spain COURSE OF "APPLIANCE REPAIR TECHNICIAN" 2006 – Barcelona, Spain FIRE PREVENTION (II LEVEL) AND SAFETY AT WORK (II LEVEL) COURSE 2004 – Barcelona, Spain COURSE IN "PERSONNEL MANAGEMENT" – Tecnocasa 2003 – Barcelona, Spain NEURO LINGUISTIC PROGRAMMING (NLP) COURSE – Tecnocasa 2003 – Barcelona, Spain "SALES AGENT" COURSE – Tecnocasa 1994 – Italy DIPLOMA PERITO TECNICO AT Istituto "Ignazio Porro", Orbassano Organizational Skills • • Precision and Attention to Detail: Ability to work with complex data while ensuring accuracy and precision. Time Management: Ability to manage data entry tasks efficiently, meeting deadlines Communication Skills • • Customer Support: Experience in providing high-quality customer service, resolving problems, and answering questions effectively. Multilingual Communication: Ability to communicate with clients in both Italian and Spanish, and good understanding of written English. DIGITAL SKILLS • • • CRM Software: Using CRM systems to manage customer inquiries and track interactions. Email Management: Experience in managing emails and correspondence with customers. Office Suite: Good command of tools such as Word and Excel for documentation and organization. LANGUAGE SKILLS Mother tongue: ITALIAN Other languages: COMPREHENSION ORAL EXPRESSION WRITING Listening Reading Oral production Oral interaction SPANISH C2 C1 C2 C2 C1 CATALAN C1 C1 C1 C2 B1 ENGLISH B1 B1 B1 B1 B1 Levels: A1 and A2: Elementary level B1 and B2: Intermediate level C1 and C2: Advanced level DRIVING LICENSE Driver's license: B I authorize the processing of my personal data in the CV pursuant to art. 13 of Legislative Decree no. 30 June 2003 n. 196 - "Code regarding the protection of personal data" and art. 13 GDPR 679/16 - "European Regulation on the protection of personal data". Coazze, 15/09/2024 LEANDRO VINCENZO CICCHELLI