Leandre Garness

A results-driven Talent Acquisition & Human Resource Manager with over 6 years of experience in the call center environment. I come with a strong background in but not limited to sales, customer service, cold calling and appointment setting. I am skilled in recruiting top talent, onboarding, and optimizing workforce performance to meet business objectives. Proven ability to drive sales, enhance team productivity, and implement efficient HR strategies. Adept at building strong relationships with both clients and employees while ensuring seamless operations. Passionate about streamlining hiring processes, improving retention, and fostering high-performing teams. 1. Skills: Sales & Communication Skills Cold Calling & Lead Generation Appointment Setting & Follow-Ups Sales Pitching & Negotiation Objection Handling & Rebuttals Customer Relationship Management (CRM) Persuasive & Effective Communication Recruitment & Human Resources Talent Acquisition & Sourcing Interviewing & Candidate Screening Employee Onboarding & Training Performance Evaluation & Feedback HR Policy Implementation Conflict Resolution & Employee Relations Operations & Leadership Team Management & Development Workforce Planning & Scheduling KPI Tracking & Performance Analysis Process Improvement & Optimization Client Relationship Management Problem-Solving & Decision-Making Software & Tools CRM & Dialer Systems (e.g., Grasshopper, Bxtrix 2024, Ring Central, GHL) Recruiting Platforms (e.g., LinkedIn, Indeed) HR & Payroll Software Google Suite & Microsoft Office Notion & Slack for Team Collaboration 2. Experience Company: CFE Marketing Services (August 2025 – current) Job Title: Talent Acquisition & Human Resource Manager (August 2025 – current) Duties: Oversee the recruitment process, sourcing, screening, and selecting top candidates to meet company needs. Conduct final vetting of agents, ensuring they meet qualifications before onboarding. Manage onboarding processes, including contract signing, training coordination, and introduction to the team. Monitor agent performance, tracking key metrics such as attendance, call volume, and booking rates. Work closely with management to align hiring strategies with business goals and client expectations. Handle employee relations, resolving conflicts, addressing concerns, and maintaining a positive work environment. Develop and implement HR policies to streamline hiring, training, and performance evaluations. Assist the CEO in client meetings, discussing staffing strategies, campaign needs, and operational improvements. Collaborate with the operations and training teams to ensure agents are well-prepared for their roles. Ensure compliance with company standards, maintaining detailed records of agent contracts, performance reports, and payroll coordination. Company: Steve Birkic Realty (Keller Williams ) January 2023 – January 2024 Job Title: Client relations and Virtual Real Estate Co-ordinator Duties: Acted as the initial point of contact for all clients looking to buy or sell a home. Qualified potential buyers and sellers to ensure they were matched with the right listings based on their needs and budget. Provided ongoing updates on new and available listings that matched client criteria. Scheduled and coordinated property showings with Steve Birkic, ensuring a seamless experience for clients. Managed the entire real estate website, ensuring all client accounts were regularly updated with relevant properties. Maintained accurate and organized client records, tracking inquiries, preferences, and follow-ups. Facilitated communication between clients and Steve Birkic, ensuring all inquiries and concerns were addressed promptly. Assisted in negotiations and closing processes, successfully closing on 34 properties. Ensured a smooth transaction process from initial inquiry to final purchase/sale. Provided exceptional customer service, building long-term relationships with buyers, sellers, and industry professionals. Company: HOMELIGHT CARIBBEAN (April 2021 – May 05, 2022) Job Title: Client Sales Advocate and Mentor Duties: Client Sales Advocate Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Generate lists of properties that are compatible with buyers' needs and financial resources. Interview clients to determine what kinds of properties they are seeking. Mentor Providing Guidance & Support – Assisting mentees in navigating personal, educational, and career challenges while offering motivation and constructive feedback. Skill Development & Coaching – Teaching essential life skills, job readiness, and goal-setting strategies to promote personal and professional growth. Monitoring & Evaluating Progress – Conducting regular check-ins, tracking mentees' achievements, and offering solutions to challenges. Community Engagement & Advocacy – Acting as a role model, connecting mentees to resources, and encouraging community involvement. Empowering Leadership & Decision-Making – Encouraging confidence, independence, and problem-solving skills to help mentees succeed. Company: OJO HOMES (Aug 2020 – Mar 2021) Job Title: Client Sales Representative Duties: Determine customers' financial services needs and prepare proposals to sell services that address these needs. Contact prospective customers to present information and explain available services. Evaluate costs and revenue of agreements to determine continued profitability. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Company: KM2 Solutions (Sep 2019 – Jul 2020 ) Job Title: Customer Service Representative for Premiere Partners Duties: Investigate complaints, disturbances and violations and resolve problems following management rules and regulations. Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.