Leah Llauder

Leah Llauder Blk. 9d Lot 12 Phase 2 Area 3 Dagat Dagatan, Malabon City- |- Professional Summary Resourceful Virtual Assistant and Customer Service Representative with over 8 years of experience in technical support, customer service, and executive assistance. Proven expertise in managing diverse customer accounts, delivering exceptional service, and providing administrative support to executives. Skilled in troubleshooting, order and inventory management, and social media engagement, with a strong focus on efficiency and client satisfaction. Core Competencies      Technical Support & Troubleshooting: Expertise in resolving technical issues for mobile and NBN services. Customer Service: Extensive experience managing inbound calls and fostering customer relationships in healthcare, financial, and retail sectors. Administrative Support: Proficient in calendar management, data entry, and executive assistance. Social Media Management: Adept at handling social media accounts and customer engagement. Order & Inventory Management: Efficient in tracking inventory and managing orders. Professional Experience Timely AI Sales Development Representative October 2024 – January 10, 2025    Conducted outreach to prospective clients, qualifying leads and scheduling product demonstrations. Collaborated with the sales team to drive revenue growth through effective prospect engagement. Maintained detailed records of client interactions and follow-ups in CRM systems. Marison Client Services Freelancer - Customer Care Representative June 2024 – October 2024   Acted as the primary point of contact for students, parents, and educational institutions. Managed inquiries and provided support across email, chat, and phone communication channels. [24]7.ai Technical Support Agent December 2022 – March 2024   Delivered technical support for an Australian telecommunications account, ensuring effective resolution of customer issues. Specialized in resolving billing inquiries accurately and promptly. Manifest X Digital LLC Executive Assistant March 2022 – March 2023   Provided comprehensive administrative support to the CEO, managing schedules, correspondence, and project coordination. Streamlined operations through efficient handling of executive-level tasks and communication. Sykes Makati Customer Service Representative March 2020 – February 2022   Handled inbound calls for a healthcare account, addressing customer issues with professionalism and focus on retention. Delivered high-quality service, contributing to team success and meeting performance goals. Convergys Manila Customer Service Representative January 2018 – September 2019   Supported a financial account by resolving customer inquiries and providing solutions efficiently. Consistently upheld service quality standards and exceeded performance metrics. [24]7 Customer Inc. Customer Service Representative July 2017 – January 2018  Managed customer service inquiries for online retail accounts, ensuring efficient problem resolution. Sitel Manila Customer Service Representative April 2016 – July 2018   Supported online retail accounts by handling inbound calls and addressing customer concerns. Recognized for outstanding performance in customer service and quality assurance. Education Eulogio “Amang” Rodriguez Institute of Science and Technology Bachelor of Science in Computer Science (Completed 2 Years) June 1997 – October 1999 Awards Top QA Agent Sitel Manila, Philippines February 2018 – April 2018  Recognized for exceptional performance in quality assurance and customer service. References Available upon request.