Leah Joy Agustin

Leah Joy Agustin Phone : - E-mail : - Objective A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence Seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success. Personal Information Gender : Female Nationality : Filipino Date of Birth :- Education Mindanao Master Technical Training Center Experience CSR/Onsite Supervisor Aug 2013 – Feb 2014 Undergraduate Jan 2016 – Oct 2019 JFC • Oversaw daily administrative operations to ensure effecient work flow and team performance.Served as primary point of contact for customer inquires,ensuring timely resolution and follow-up.Implemented quality control measures to high standards in service delivery service and customer satisfaction. TECHNICAL SUPPORT/ CUSTOMER SERVICE/SALES REPRESENTATIVE Jun 2023 – Jan 2025 VXI GLOBAL HOLDINGS • Provided technical support to customer via phone and email ensuring prompt resolution of issue. Diagnosed and troubleshoot hardware and software problems,offering effective solution to enhance user experience.Conducted follow up communication with customer to ensure issues were fully resolved and satisfaction was achieved.Responsible for setting an appointment for physical technician if needed. As a Sales Representative I, discussed our products and what are the perks and benefits they can enjoy.Do discovery needs behavior to tailor customer wants. Do selling such as Mobile devices, smartwatches,Internet ,Cable,mobile Plans. Knowledgeable porting in mobiles numbers and Esim activation. Skills Multi-tasking Excellent Communication Skills Attention to detail Organization Skills Self-motivation and discipline