Leah Amoloria – Abelarde
1872 Medalla Milagrosa
Villamonte, Bacolod City--PROFESSIONAL EXPERIENCES
Concentrix CVG Philippines, Inc. - Advisor 1, Technical Support
July 12, 2021 - December 31, 2021
Assigned as email technical support addressing user’s account related concerns
with their Graphic Design Software.
Handled accounts and billing providing quick responses, solutions and
alternatives through email to show our users that we take care of them.
Convergys, Bacolod City — Compliance Officer & SME
December 2008 – September 2016
Appointed as the Compliance Officer directly reporting to the Site Director and
operations manager in terms of compliance of team leaders and agents to ensure
that proper reminders and tasks are completed on time for Comcast West Division
Worked with Team leaders and HR Department to ensure compliance in the
implementation of disciplinary action and performance reviews of agents.
Conducted investigation for agents provided by the operations manager with
cases on negligence of duty during calls in the light of placing customer
satisfaction as top priority.
Handled orientation for the trainees of the program
Handled supervisor calls and de-escalated managerial calls efficiently where
customer guarantee and satisfaction is top priority
Assigned as Subject Matter Expert to assists agents on technical issues of
customers as well as transition agents from training
Assigned for support as West IP SME since January of this year for the cluster of
the operations manager.
Assigned as one of the Mentors for the team
Assigned for internet and phone technical support for Tucson Voice in the second
quarter of 2011
Handled mini- team to improve quality and also POC for the team’s schedule
adherence and absenteeism rate in 2010
Handled billing, internet and phone technical support - CHSI/CDV chat in 2008
Awards
2014 Service Award, Service and Loyalty to the company for 5 years
2014 Best Subject Matter Expert (SME) for West Division
Global Vaccine Xpress, Inc., Metro Manila — Territory Sales Manager
January – September 2008
Handled marketing, bookings and delivery matters to target clients and
distributors
Handled collection matters and all pertaining documents
Covered the whole area of Bacolod City, and the north and south area of Negros
Occidental having Pediatricians as the main target market
Terramedic Inc., Makati City — Zonal Manager
July 2001 - January 2008
Handled promotion and booking of orders of target MDs, major drugstore owners
and purchasers
Participated in round table discussions on group of MDs
Dined out target doctors with the district manager
Managed and carried out the given areas of assignment including Panay and
Negros Occidental
Awards
2006 Service and Loyalty to the company for 5 years
2nd Runner up, Zonal Manager of the year for Pediatric Division
2005, Peso sales performance nationwide
Asfrenon GF Awardee
2005, having the highest sales in terms of units nationwide
100% Achievers Awardee
2005, having achieved 100% & beyond in terms of peso sales nationwide
Champion, Zonal Manager for the year on IM Surgical Lines
2003, Peso sales performance nationwide
Champion, Producer of the Year on IM surgical Lines
2003, Unit sales performance nationwide
SKILLS
Social Media Marketing Management
Brand Awareness
Content Creation
Graphic Design
Email Etiquette and Technical Support
Customer Support
Critical thinking and problem solving.
Teamwork and collaboration.
Negotiation and persuasion.
Professionalism and strong work ethic.
People skills.
Oral and written communications skills.
Leadership.
Computer Skills (Microsoft Word, Excel, PPT, Google Docs, etc)
EDUCATIONAL BACKGROUND
University of St. La Salle, Bacolod— Liberal Arts & Commerce
Bachelor of Arts major in Community Development Economics
Bachelor of Science in Commerce major in Marketing Management
June 1996 - March 2001
CHARACTER REFERENCES
Michael Guanco, MA
Community Relations Officer
Panay Energy Development Corporation
Barangay Ingore, La Paz Iloilo City-
Diego Jose Ramos, RN
Co-Founder at Bayani Health by Horsepower.ph
Chief Innovation Officer at Impact Hub Manila-
Ann Gladys Ponteras, MA
Head, Student Affairs
University of St. La Salle-
