LEA JANE SUMOBAY
9 Marigold Street, Moncarlo Village, Ampid 1, San Mateo • Rizal 1850 •-•-
Education
NATIONAL UNIVERSITY- MANILA
Jhocson St, Sampaloc, Manila
Bachelor of Secondary Education major in English - Undergraduate-
ST. CLARE COLLEGE OF CALOOCAN
Zabarte Road, Almar, Caloocan City
Humanities and Social Sciences – Senior High School Graduate-
Experience
TELETECH
Robinsons Novaliches, Quirino Highway, QC
Customer Service Representative
February 2020 – August 2021
• Responded to inbound calls from customers, addressing queries and resolving issues related to
internet, landline, and TV services.
• Consistently met customer satisfaction survey targets and other key performance metrics.
• Provided accurate product and service information while educating customers on features and
troubleshooting solutions.
TELUS INTERNATIONAL PHILIPPINES
Operations CSR II
Here's a paraphrased version for a resume:
•
•
•
Vertis North, Corporate Tower, Bagong Pag-asa, QC
September 2021 – February 2023
Managed cardholder chargebacks by reviewing and addressing disputed transactions.
Analyzed transaction details and statements to determine the validity of disputes.
Processed chargebacks for transactions that met the required criteria.
GLOBAL PAYMENTS PROCESS CENTRE
Vertis North, Corporate Tower, Bagong Pag-asa, QC
Customer Service Representative
February 2023 – January 2025
• Managed inbound calls from merchants regarding card machine payment issues and troubleshooting.
• Addressed merchant inquiries and resolved problems efficiently through email communication.
• Consistently met performance targets, including customer satisfaction surveys, average handle time
(AHT), and quality standards.
ANZ BANKING GROUP
MDC 100, EASTWOOD CITY, QC
Customer Service Expert
January 2025-June 2025
• Responded to inbound calls from corporate cardholders, assisting with inquiries and account
management.
• Managed administrative tasks by addressing customer requests and providing timely responses via
email.
• Processed reports for lost or stolen corporate credit cards, ensuring proper follow-up and resolution.
Skills
•
•
•
•
•
•
•
Communication
Organization and Time Management
IT Knowledge such as MS Office Tools, Google Apps
CRM knowledge (Salesforce)
Reliability and Adaptability
Attention to detail
Problem solving and Critical thinking
