Lea Sumobay

I’m a dedicated customer service professional with years of hands-on experience supporting global clients in telecom, finance, and fintech. My journey has taken me from frontline roles to specialized functions, and through every step, I’ve focused on delivering empathetic, efficient, and solutions-driven support.

I started my career as a Customer Service Representative for a telecom company in the US, helping customers with their Internet, Landline, and TV services. It was a fast-paced environment that taught me how to stay calm under pressure, explain technical issues in simple terms, and build trust with every call.

After that, I became a Chargeback Analyst for a US bank. For a full year, I investigated and processed disputes—digging into transaction histories, gathering evidence, and working within compliance guidelines. That role challenged me to balance thorough analysis with clear and timely communication.

I then returned to customer service for a mobile telecom provider in the US, offering assistance with accounts, billing, and device-related concerns. It strengthened my ability to multitask and personalize solutions, especially in high-volume settings.

Later, I joined a payment gateway provider for a UK bank, where I worked for 23 months as a Frontline Helpdesk Specialist. I was one of the first points of contact for merchants, helping them resolve terminal issues and process payments smoothly. I loved the challenge of technical troubleshooting and took pride in translating complex systems into understandable steps.

Currently, I work for a bank in Australia, supporting premium credit card clients with end-to-end services—from account setup to processing lost and stolen cards. These interactions require precision, discretion, and a polished approach, and I truly enjoy providing elevated service to high-value customers.

What ties all these roles together is my commitment to quality and adaptability. Whether handling a dispute, guiding a merchant through tech issues, or supporting cardholders with urgency and care, I bring focus, empathy, and strong problem-solving skills to the table. I thrive on turning challenges into solutions and making every client feel heard.