Lea Lyn Bacatano Padullo

Lea Lyn Bacatano Padullo

$6/hr
Admin, Scheduling, Operations, Client Support/Coordination, Trades. 9 Yrs Experience
Reply rate:
50.0%
Availability:
Full-time (40 hrs/wk)
Location:
Palo, Leyte, Philippines
Experience:
9 years
About

Hello! I'm Lea Lyn Padullo, a highly organized, proactive, and results-driven Virtual Assistant with 9 years of extensive experience in sales and administrative coordination. My background, particularly my recent role as a Sales Assistant in the roofing (construction) industry, has equipped me with a unique blend of skills directly transferable to operations, scheduling, and client support roles.

In my varied sales career, I consistently served as a crucial link between clients, sales teams, and operational departments. This experience has honed my abilities in managing complex schedules, expertly handling client communications (both inbound and outbound calls), and meticulously maintaining accurate records and client databases. I am particularly adept at remaining calm and effective under pressure, confidently assisting even stressed or frustrated customers to resolve issues and ensure their satisfaction – a skill perfected through years of front-line client interaction.

I pride myself on my exceptional organizational skills and attention to detail, ensuring that every task, from updating job notes to preparing documentation, is handled with precision. My role in the construction sector further solidified my understanding of the trades and service industries, making me a valuable asset for businesses like plumbing, HVAC, or general contracting. I thrive on problem-solving, adapting quickly to changing priorities, and proactively finding solutions to keep daily operations running smoothly.

Technically, I am proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and have a strong aptitude for quickly mastering new software and platforms. My experience with various client management systems and general tech-savviness means I can rapidly adapt to and utilize any new tools required for a role, ensuring a seamless integration into your team's workflow. I am a fast learner and committed to becoming proficient in any proprietary systems you use.

My communication style is clear, professional, and patient, whether written or verbal. I am confident in interacting with diverse individuals, including clients, field technicians, and suppliers, ensuring information is conveyed accurately and assertively. I am a dedicated team player who can also work effectively independently, taking full ownership of my responsibilities.

I operate from a reliable, high-speed home office setup, ensuring consistent productivity. My internet connection currently provides 20 Mbps download, 19.9 Mbps upload, and a low 45 ms ping, supporting seamless communication and cloud-based work. My workspace is dedicated and quiet, allowing me to focus entirely on client tasks. Should the role's demands require higher speeds, I am fully prepared and able to upgrade my internet service. I am highly flexible and available to work across various time zones, including UK hours (GMT), US Eastern Standard Time (EST) night shifts, and Sydney time (AEST) early mornings/day shifts, as required by project needs.

I am passionate about contributing to the efficiency and success of a dynamic team and am excited by the opportunity to bring my skills and commitment to your business. I look forward to connecting!

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