Lea Jhanna Samudio

Lea Jhanna Samudio Virtual Assistant A person who is a focused and organized individual and committed to the values of compassion, dignity, collaboration, reliability, and responsibility. Demonstrated to care for patients professionally to provide the highest level of comfort. Customer Service with 5 years experience and adaptable, independent, and highly focused as a Virtual Assistant, keen to leverage technological competence and time management skills to support for your business. Contact Phone - Experience Horizon Blue Cross and Blue Shield of New Jersey 2019 Email - Address Quezon, City, Philippines Education 2016 BS in Civil Engineering LSPU / Laguna College 2011 PGMNHS Laguna Highshool Expertise Amazon Seller VA Canva Design Customer Service Inbound Customer Service Outbound Email support Basic Bookkeeping Salesforce CRM Language English Healthcare account- Insurance Company Health care customer service representative for 3 years handling patient’s concerns and liabilities, providing benefits, eligibility, and claims disputes. Using tools are NASCO and TPX for patient’s benefits and eligibility. Cotiviti and MCKESSON denial for claims denials. Care radius and EVICORE for authorizations to check if it is denied or not. CPL and NAEGS for benefits of the plan. Lastly is the Cognos for the image of the claims that were sent via email. Strictly adheres and demands strict adherence to the company’s policies such as HIPAA. Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas. Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices Research caller’s issues/problems and find solutions Billing of claims to the appropriate party Follow up with Insurance timely Assist in resolving balances on the patient account Timely follow up with patients Correct and refile claims with the insurance Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates Project Wheelz- Uber - B2B Sales Advisor I- Outbound 2021 Onboarding Proactive Specialist Support, helping merchants for their store to manage their accounts in the Uber Eats platform. Providing them excellent assistance to widely achieve more sales and marketing promotions in their restaurant. Keep on track of their records of orders and payments. Helping them to achieve more customers to buy their foods and items using the Uber Eats platform. SALESFORCE CRM is the tools that was used during that time. Internet Communication Facebook Messenger Inventory Clerk 2017 PPC-Korean Restaurant Skype Provides inventory reports as required. Track incoming and outcoming products. Updating database and inspecting returned merchandise. Zoom.us Monitors and maintains current inventory levels; processes purchasing orders as required; Linkedin Instagram tracks orders and investigates problems. Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computergenerated reports. Training INTENET SPEED ASVA Masterclass -Elite Student NC III - Bookkeeping Course Globe WIFI 50 mbps C u s tsuggestion o m e r S eexpander rvice Seminar AMZ Globe pocket WIFI 10 mbps TOOLS HELIUM 10 DS Amazon quickview Skype: https://join.skype.com/invite/ vERSKybZJYGm 10 Minute mail Helium 10 Trendster SALESFORCE CRM KEEPA Zoom: https://us05web.zoom.us/j/-? pwd=UGNldmpCQ01nMWZhRT hDWER6WDY1Zz09#success CERTIFICATES AMAZON SELLER VA MASTERCLASS file:///C:/Users/Lea/Download s/L%20J%20FILES/certificateof-completion-for-amazonseller-va-masterclass.pdf Analyzer Tool BUY BOT Pro FBA Multi Tool Amazonia Right Click AMAZON FBA Calculator Amazon rank chrome extension AMZ SCOUT FBA Calculator Reference Aida Samudio De La Salle University Catering Phone:-