Lea Buzol Magnaye

LEA MAGNAYE Virtual Assistant About Me-- G. Araneta Bgy. Manresa Quezon City Philippines, 1115 EDUCATION Bachelor of Computer Science Palawan State University E- Secretarian TESDA - PPC Branch SKILLS Inbound/Outbound Calls Negotiation Skills Problem-Solving Time Management Meeting Management Team Collaboration LANGUAGE English REFERENCE Christopher A. Tancinco Team Lead Phone: - Email : - II am a dedicated Virtual Assistant with a strong background in commercial insurance operations, including policy handling, COIs, quotations, and client coordination. With prior experience in customer service, fraud investigation, and loyalty retention, I bring a detail-oriented, reliable, and solutions-driven approach to every task. Known for my integrity and strong work ethic, I strive to provide efficient support while helping teams and clients succeed. WORK EXPERIENCE May 2024 – June 2025 COVERDESK PHILIPPINES Virtual Assistant Handle policy management, renewals, and endorsements Process COI requests and assist with policy quotations Manage payments, billing inquiries, and claims coordination. Schedule meetings and provide coverage guidance. MAY 7 2024 - Nov 2024 CAPGEMINI at Le Grand Ave. Mckinley West, Taguig Tech II Support 2024Advanced Troubleshooting – Diagnose and resolve high-level technical issues that require in-depth analysis and expertise. Incident Management – Handle escalated cases efficiently, ensuring minimal downtime and quick resolutions. Identify trends in recurring issues and suggest enhancements to improve system performance and user experience. Jan 2023 - Nov 2023 ALORICA TELESERVICE Loyalty Retention Officer Experienced Loyalty Retention Officer skilled in resolving customer concerns, identifying at-risk accounts, and delivering tailored solutions to retain clients. Focused on building strong relationships, improving customer satisfaction, and reducing churn through empathy, active listening, and strategic communication. Aug 2019 - Dec 2022 FIS GLOBAL SOLUTION/ METABANK Fraud Specialist Officer Detail-oriented Fraud Specialist experienced in identifying, investigating, and resolving suspicious activities and fraudulent transactions. Skilled in risk assessment, data analysis, and maintaining compliance while protecting customer accounts and ensuring trust and security.