Lea Buzol Magnaye

I am a dedicated and versatile professional with extensive experience in customer service, insurance virtual assistance, sales support, and administrative coordination. Over the years, I have built a strong background handling inbound and outbound communications, managing client relationships, and ensuring smooth operations across different industries. My ability to adapt quickly, stay organized, and maintain a customer-first mindset has consistently allowed me to contribute to team success and provide excellent results.

My expertise includes cold calling and appointment setting, where I have managed high-volume outbound calls to qualify leads, build rapport with potential clients, and schedule appointments for sales teams. I am skilled in handling objections professionally and communicating value propositions clearly, ensuring that conversations remain engaging, persuasive, and customer-focused. In addition, I have experience coordinating with internal teams to ensure appointments, follow-ups, and sales opportunities are managed seamlessly.

In the insurance sector, I have developed strong capabilities as a virtual assistant. I am experienced in handling policy management, renewals, endorsements, COI requests, billing inquiries, and claims coordination. I understand the importance of accuracy, compliance, and timeliness when dealing with sensitive client information. My role has often required me to provide coverage guidance, process quotations, and assist customers with policy-related questions, all while maintaining professionalism and empathy.

Customer service has been at the core of my career. I have managed inquiries through phone, email, chat, and social media, ensuring timely resolutions and positive customer experiences. Whether addressing technical issues, processing returns, or guiding clients through complex procedures, I approach every interaction with patience, active listening, and a solutions-oriented mindset. My retention strategies include proactively addressing customer concerns, following up on unresolved cases, and providing alternative solutions to reduce churn and increase satisfaction.

I am highly comfortable with inbound and outbound call management, balancing efficiency with empathy to deliver results. From resolving urgent billing issues to following up with clients after service delivery, I ensure each customer feels valued and supported. My technical proficiency with CRM systems, scheduling tools, and communication platforms allows me to keep records accurate and workflows organized.

Overall, I bring a strong work ethic, attention to detail, and the ability to thrive in fast-paced environments. Whether supporting insurance operations, providing top-tier customer service, or driving sales through outbound calls and appointment setting, I am committed to delivering excellence and building long-term client trust.