Lawrenz Ezechiel Zafra Talandron

LAWRENZ EZECHIEL Z. TALANDRON VIRTUAL ASSISTANT CONTACT ME AT Upper Katipunan Golden Frog, Mansasa Tagbilaran City, Bohol- PERSONAL PROFILE Highly organized and detail-oriented Virtual Assistant with 11 years of experience seeking to leverage exceptional administrative and communication skills to provide efficient and reliable support to clients. Dedicated to delivering excellent results while ensuring confidentiality and maintaining a professional demeanor. Committed to helping clients maximize productivity and achieve their goals. WORK EXPERIENCE SKILLS SUMMARY Administrative skills Customer service skills Data analysis skills Communication skills Time management skills Multitasking skills Quick learning skills SOFTWARE Gohighlevel Zendesk Shopify Netsuite Canva Five9 Freshdesk, Freshcaller Excel Google Suites Microsoft Suites Trello Slack Skype Zoom Back Office support Agent/Customer Care/Technical Support specialist (AMEX – American Exchange) Email and calls. TL/POC Sound Connection Staff Outsourcing Solutions (October 2018 – October 2021) Proficiently handled email and chat support inquiries through Gorgias, ensuring timely and accurate responses to customers' concerns and technical inquiries regarding home gym equipment. Demonstrated strong organizational skills by efficiently processing orders, returns, and replacements using Shopify and Netsuite, ensuring smooth and accurate transaction processing. Meticulously checked product and parts availability, proactively managing back orders to minimize delays and ensure customer satisfaction. Acted as a dedicated point of contact for clients, conducting regular meetings to review key performance indicators (KPIs) on a daily, weekly, and monthly basis, seeking opportunities to enhance services and improve customer experience. Technical Support Agent/Sales(Direct TV) ALORICA PHILIPPINES INC (January 2018- September 2018) Provided top-notch technical support for cable services, addressing customer inquiries, troubleshooting issues, and ensuring seamless service delivery. Delivered exceptional customer service by discussing bills, billing cycles, and updating customer information accurately and efficiently, fostering positive customer relationships. Demonstrated exceptional sales skills by successfully upselling warranty packages, contributing to increased revenue generation for the company.. Technical Support Agent (Verizon HSI) TechMahindra (June 2015 – September 2016) Provided expert technical support for high-speed internet services to Verizon customers, addressing a wide range of internet-related inquiries and issues. Efficiently coordinated and processed technician visits for customers requiring on-site assistance, ensuring timely resolution of complex technical problems and maintaining customer satisfaction. Demonstrated strong problem-solving skills by troubleshooting internet connectivity and equipment issues, guiding customers through step-by-step solutions, and escalating complex cases when necessary. EDUCATION HISTORY University of The Visayas- College, BS Maritime Transportation