Lawrence Rillo

LAWRENCE V. RILLO Customer Service Representative - Profile - Linabuan Norte, Kalibo, Aklan EDUCATION Bachelor of Business Administration Major in Marketing Palawan State University- I am an experienced and skilled inbound/outbound customer service agent with more than 10 years of experience in the customer service field, providing high- quality assistance, working to address and meet all needs by providing and meet all needs by providing tailor-fit solutions. WORK EXPERIENCE Appointment Setter Kj Infosolution Sept 2023-April 2025 High School Reaching out to potential client to avail Student Loan Forgiveness Palawan National High School Program by the DOE in US - Tech Support| Customer Service Representative Foundever(Sitel Phil. Corp.) DTV| ATT Account SKILLS Communication Skills Adaptability Skills Nov 2017-Oct 2022 Provide assistance by answering customer’s queries and providing troubleshooting steps to resolved customers issue Scheduled technicians visits on behalf of the customers whenever necessary Multitasking Skills Offered tailor-fitting programming packages and equipment Time Management coverage. Troubleshooting Skills Leadership Skills LANGUAGE English Tagalog Offer Protection Plan as part of their subscription to protect their devices Tech Support| Customer Service Representative Foundever(Sitel Phil. Corp.) Norton LifeLock Account Oct 2022-Aug 2023 Provide assistance downloading and installing the Norton product to their devices Educate and help member to pick the best plan that will suit to their needs for identity theft protection Process claims and filling reports if ever identity happened. WORK EXPERIENCE DONNA STROUPE Team Leader| Order Entry Department Paragua Distribution Inc. Oct 2009-Aug 2016 Provide effective leadership and direction to department staff in data entry and customer service tasks, resulting in a relevant increase in customer satisfaction. Process weekly, monthly and annual sales report Attend seminars and meet principal for business review Train newly hired office staff for O. E Dept. Receptionist Pico De Loro Inn Travel and tours April 2009-Sept 2009 Answering phone calls and queries via text, phone calls or emails Scheduling appointment and reservation for tour packages, rooms and van transfers. Admin works, filling, copying and faxing important documents REFERENCES Ms. Khesmilyn Manalang Foundever (Sitel Philippines)| Senior Operations Manager Phone: - Reshelle Delgado Foundever (Sitel Philippines)| Supervisor Phone: - Ma. Nisa Nillosa KJ Infosolutions | Senior Financial Adviser Phone: -