Lawrence De Leon

LAWRENCE DE LEON SPECIALIST MASTER DATA M A N A G E M E N T WORK EXPERIENCE -- Apr 2022 - Present DHL 0076 Ilaya St. Niog 2, Bacoor, Cavite Global Forwarding (Philippines), Inc. Pasay, Philippines Specialist - MDM EDUCATION Apr 2019 - Mar 2022 Process Associate Bachelor of Science in Computer Science University of Perpetual System Dalta - Las Piñas Provides back-office support for the Shared Services Operations of DHL. Supports TMS Global Rates Management and Amer Processes. Help 2015 - 2018 St. Francis of Assisi College Bacoor Campus 2014 - 2015 Coordinates with global business partners for different requirements, challenges in the system, reporting of any delays or challenges in the process. Analyzing delays, obstacles, and weaknesses in uploading rates to the system. Assigned and responsible for profiling and uploading of Global rates from one system to another. Making sure that the rates are correctly uploaded to the system. Jun 2018 - Mar 2019 IGT Solutions Pvt. Ltd. Alabang, Muntinlupa City, Philippines SKILLS Microsoft Office Application Cargo Wise One Application Administrative Skills People and Time Management Skills AWARDS AND RECOGNITIONS Consistent recognition and appreciation for exemplary performance across various periods, including monthly and quarterly awards, leading to a nomination for Employee of the Year in 2021. Acknowledged by executives including the EVP of Business Support and CFO of DHL Global Forwarding, Freight. Travel Consultant Guided clients' travel reservations from initial request to completion via calls and emails; this includes basic airline information, additional services, and other travel needs for clients. Processed cancellations, alterations, complaints, billing and informing customers when a flight has been delayed or cancelled. Listened and guided conversations with customers to resolve problems in a timely manner in any circumstance and provide best in class customer service. Coordinated with different airlines to ensure proper documentation from customers’ inquiries. INTERNSHIP AND PART TIME JOBS Oct 2017 - Mar 2018 Lufthansa Technik Philippines Jul - Sep 2017 Student Assistant (under SPES of Department of Labor and Employment) May - Aug 2016 Service Crew - McDonald's (under SPES of Department of Labor and Employment)