Lawrence De Leon

Title:

Specialist - Master Data Management

Top Skilled Process coordinator

Multi-skilled Back Office Agent

Profile Description

Hey there,

I am an experienced Back Office Specialist and Customer Service Representative with a proven track record of success in multinational corporations like DHL Global Forwarding and IGT Solutions Pvt. Ltd. I specialise in data analysis, process coordination, back-office support, and client communication.

At DHL Global Forwarding (Philippines), Inc., I am currently serving as a Specialist - MDM, where I am responsible for coordinating with global business partners, analyzing system challenges, and ensuring accurate data uploads. In the same company, I provided back-office support for Shared Services Operations, including managing global rates and coordinating with stakeholders.

Prior to my role at DHL, I worked as a Travel Consultant at IGT Solutions Pvt. Ltd., where I guided clients through travel reservations, processed alterations and cancellations, and provided exceptional customer service via calls and emails. I have a strong understanding of airline operations and customer needs, which allowed me to effectively resolve issues and ensure customer satisfaction.

During my internship and part-time roles, I gained valuable experience in quality management department with Lufthansa Technik Philippines and developed strong customer skills as a Student Assistant and Service Crew member.

Here are some key skills I bring to the table:

Data Analysis and Management

Process Coordination

Client Communication

Back-Office Support

Customer Service

Microsoft Office

Attention to Detail

I am committed to delivering high-quality work and am eager to leverage my skills to support your team. If you are seeking a reliable and dedicated Back Office Specialist and Customer Service Representative, I would love to discuss how I can contribute to your projects.

Thank you for considering my profile. I look forward to the opportunity to work together.

Best regards,

Lawrence De Leon