Laurez De Wet

Curriculum Vitae Laurez De Wet Personal Details Name: Laurez de Wet ID no.: - Date of Birth: 11 March 1981 Marital Status: Single Drivers Licence: Code 08 Address: Bethany Farm ,Darnell,Zinkwazi Criminal Offences: None Nationality: South African Languages: English Contact Details: -- Education High School: Northlands Girls High School Year Matriculated: 1999 Highest standard Passed: Matric with Exemption Achievements: Prefect, Drama Captain,Drama Colours Tertiary Education Institution: Varsity College Degree: Certificate in Events Mangement Subjects: Marketing Special Events Communication and Interpersonal Skills Public Speaking Selling Advertising Communication Mass media Presentations Exhibitions Conferences and Seminars Institution: Durban institute of Technology Degree: Diploma in Hospitality Management Subjects: Financial Management Food and Beverage Culinary Studies theory And practical Operations Management Human Management Law 1,2,3 Fidelio Institution: Working World Business College Certificate: Diploma Professional Office Assistant Subjects: Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Windows 95 Microsoft Word Office Administration Personal Development Reception and Telephonist Skills Typing Speed and Accuracy Institution: Cape Wine Academy Certificate: Introduction to wines Experience Company Name: Park Doctor Dates: June 2016- current Position: Incident Manager The following core responsibilities include: • Being available on a 24/7 call roster which is fairly rotated (call volumes are low) • Responding to calls or emails from our client timeously and professionally • Notifying/alerting clients real-time to any incident affecting their operation or members • Activating or engaging with the most appropriate subject matter expert or resource to respond or assist with the incident • Assisting Dr. King in case logistics or research • Drawing up an incident action plan, which is managed, monitored and communicated. • Communicate with all stakeholders throughout the lifecycle of the event and ensure adequate follow-ups till all elements of the incident has been resolved. • Monitor and co-ordinate all resources, staff and responders • Review client policies (via a client portal) and confirm coverage and limitations to ensure the most appropriate advice/response is provided. • Issue guarantee of payments or referrals to appropriate facilities or service providers as and when directed by the Director • Write incident reports or incident summaries • Recording all incidents in real-time manner on our online reporting system • Access relevant incident data when required • Providing feedback to clients' post-incident to motivate on-going collaboration and maintaining core client relationships. • Maintaining our resource and provider network on our web portal. • Strong Problem resolution skills • · Communication skills: ability to express clearly, articulate and encourage open communication. • · Effective interpersonal presentation and interpersonal skills • · Decision making skills: makes decisions and understand the implications of a decision • · Customer relations skills: keep closer to the customer to build relationship • Collaboration skills: build closer relationships with key managers, grasps opportunities for growth and profitability and be sensitive to the needs of business • · Assertiveness • · Presentable • · Team player • · Customer focus, i.e. directing energy towards satisfying customer needs • · Pro-active orientation, i.e. to be innovative and creative in identifying problems, issues and opportunities and to take appropriate action • · Understanding the impact of own behaviour on the perceptions, attitudes and behaviour of others Company Name: Wildside Magazine Dates: July 2016- November 2016 Position: Pa/Sales and Social Media Manager • • • • • • • Managing Data Base Managing social Media contact from Facebook/Instagram/Twitter Making sure the images and wording is corect Managing emails Managing sales Cape town and Jhb Bound Arranging all meeting requirements Making sure all new editions are sent to the customers Reason for leaving: Contract work and the owner decided to do the social media herself Company Name: Thanda Private Game Reserve Dates: August 2015 – January 2016 Position: Direct sales and Marketing Agent Duties: • • • • • • • • • • Updating social media and following trends for both properties Organising events and product exhibitions Promotional activities Monthly reporting Reservations and Guest queries Compiling guests itineraries Assisting the Marketing Sales Manager Excel spreadsheets of Clients and updating the database Assisting the Business Development Manager in items she needed done, research etc. Acquiring new business leads Reason for leaving: Contract Finished , Salary was R13,000 Company Name: Mount Edgecombe Country Club Dates: September 2012 - September 2014 Position: Duty Manager/ Functions Facilitator Duties: • • • • • • • • • • • • • • • • • • • • • • • • • • • Liase with suppliers when and where needed Spend time in each function/event to ensure that the guests and organisers are well looked after Preparing and ensuring bookings are accurate and in line with SOPs Making sure that the guests on the night are looked after Develops an operating budget for each of the department’s revenue outlets; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained. Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized. Increase levels of food service quality and enhance overall ambiance of member dining experiences. Helps plan and approves internal marketing promotion activities for the food and beverage department Manages the overall operation of the Clubhouse. Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented. Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met. Assists in planning and implementing procedures for special club events and banquet functions. Greets guests and oversees actual service on a routine, random basis. Helps develop wine lists and bottle/glass wine sales promotion programs. Addresses member and guest complaints and advises the General Manager about appropriate corrective actions taken. Develops new and innovative ways in which to stimulate member activities and participation in Club events. Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities. Maintains records of special events, house counts, food covers and daily business volumes. Works with other department heads on special projects assigned by the General Manager. Interview, select, train, supervise, counsel and discipline all service employees in the department. Ensure that all services to members and guests are conducted in a highly professional manner. Ensure a safe working environment and attitude on the part of all employees in areas of responsibilities. Responsible of all cash ups and making sure that all aspects of monies are dealt with professional and explained to Finance Department Making sure that the Functions are handled from start to finish All Billing is correctly managed for the guests. All VA equipment is arranged and to help with the guests on the day/night with any technical problems. Making sure the Chefs and waiters are prepared for the event, Wedding, Conference etc. Reasons for leaving- Resigned could not do those hours any more , Salary was R20,000 Company Name: Singita Lebombo Dates: June 2011 - May 2012 Position: Lodge Manager Duties: • • • • • • • Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans. Management and training of the lodge staff in line with the Singita Standard of Excellence. Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained. Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded. Effective financial management through the administration of orders and effective stock control. Effective communication and maintenance of lodge relations. Management of the night porters (SKNP). Reasons for leaving: My time in the bush came to a end and wanted to settle down in Ballito , Salary 19,000 Company Name: Thanda Private Game Reserve Dates: November 2009 - May 2011 Position: Lodge Manager (Promoted from Assistant Lodge Manager) Duties: • • • • • • • • • Personal and professional service provided to all Guests. General Front of House tasks performed according to Lodge standards. Room status updated on a frequent basis and Housekeeping informed accordingly. Accurately settled Guests’ accounts. All monies controlled and cash ups checked. New employees informed and trained according to standard. Performance of all employees reported on. Sufficient stock available. Actual stock levels balance the theoretical stock level Reasons for leaving: Got offered to work for the Singita Brand- Salary R12,000 Company Name: Royal Malewane Private Game Reserve Dates: July 2008 - October 2009 Position: Assistant/ Front of House Manager Duties: • • • • • • To maintain high levels of hygiene and standards throughout the Lodge. To maintain the Lodge facility’s equipment and core assets. To create and maintain a peaceful, harmonious, and tranquil environment for our guests. To ensure that Guests are completely ‘blown away ‘by their experience. To aim at reaching monthly targets. To ensure that the Front of House staff are happy and working as a team Reasons for leaving: Myself and my partner were hired in the recesssion so we were first in last out, My partner got retrenched and I left to be with him – Salary R8000 Company Name: Phinda Private Game Reserve Dates: April 2006 - June 2007 Position: Camp Manager Company Name: Mala Mala Private Game Reserve Dates: January 2005 -December 2005 Position: Trainee Food and Beverage Manager References Mala Mala Game Reserve Mr Kure Phinda Private Game Reserve Royal Malewane Game Reserve - Scott Rattray John Jackson - Mount Edgecome Country Club – Gina Chaplin- Thanda Private Game Reserve l Bronwyn Smith – Sales Manager- Thanda Game Reserve Dulcie Delvaux Singita Private Game Reserve - Lodge Manger Caroline Burke -