WORK EXPERIENCE
TALENT COMPLIACNE SPECIALIST
Oct 2022 - Present
BairesDev
Lauretta Newton
37 Quamina Road,
Beterverwagting,
East Coast Demerara,
Guyana.
Execute daily tasks to ensure our Talent Acquisition processes are
unified, complete, clear, standardized, and consist of measurable control
points. These tasks can be summarized in three categories:
Process Improvement - complete standardization by documenting and
evaluating processes to innovative existing procedures and tools.
Process Mapping - ensure all processes are mapped in a standardized
manner to provide visualization of each task executed to complete a
process.
Process Control - create KPIs and Metrics to measure the performance of
each process and identify opportunities to optimize and automate tasks.
--
MENTOR
May 2021 - Sept 2022
Express International
SKILLS
Communication and Soft
Skills
Problem Solving and
Process Oriented
Role duties include reviewing paper logs and inputting employees’ hours
into the system to be processed by HR. Additionally, trucks' ELD and
other technological devices are checked on a daily basis to ensure it's
functioning correctly. This job role requires a keen eye for details, a lot
of multitasking, and focus as multiple applications are required to be
used simultaneously to ensure Auditors uploaded information
accurately. Additionally, updating trackers with QA scores, providing
RCAs and coaching Auditors.
SUPERVISOR
Aug 2018 - May 2021
Teleperformance
Analytics and Decision
Making
Leadership
Active Listening
Intrapreneur manager of a new line of business responsibilities
includes creating trackers to monitor team performance, training
agents to obtain new skills, and analyzing the quality of the work
produced. Additional duties include scheduling and attending meetings
with managers/clients, while preparing documents needed for various
purposes, and requesting additional data if needed. As the sole
individual managing this new line of business, headhunting for the
best-skilled individuals was a vital role. During the recruiting process,
agents were tested and interviewed to select the best candidates.
Emotional Intelligence
Multitasking and Organizing
Self and Time Management
Data Analysis and Process
Improvement
Quality Control & Assurance
QUALITY ANALYST
Feb 2016 - Aug 2018
Emerge BPO
Tasked with the duty to review multiple team live performances,
locate any trending errors, and create an action plan to improve low
performance. Also, scheduling meetings with employees to coach
agents in order to produce the best possible results while negotiating
conditions required to reach assigned goals. Additionally, assisted
with interviewing new hires and eliminating candidates that do not
meet the required job skillset.
PROFILE
I am a trustworthy and committed
individual that has the embedded
qualities of a diverse leader. As a
reliable intellectual young woman, I
have always strived to maintain a
positive attitude while practicing my
multiple employability skills to easily
adapt to the dynamic changing
business environment. I’m known to
be exceptionally well at multitasking
and being self-motivated as I exceed
performance expectations while being
level-headed and resourceful. I strive
in evolving working environments that
provide
constant
challenges
to
provide
me
with
the
right
opportunities to be innovative and
enhance my skillset.
ABE CERTIFIED
Building Relationships
Business Finance
Business Writing
Change Management
Communication Techniques And
Application
Conducting Effective Meetings
Dealing With Customer Conflicts
And Influencing
Delegation Skills
Effective Time Management
Emotional Intelligence
Leading People And Leadership
Styles
Manager To Leader
Managing People
Minute Taking
Negotiation Skills
Operational Management
Product And Service Knowlege
Project
Life-Cycle
And
Management
Report Creation And Making
Recommendations
Roles And Responsibilities
Self Development
Selling Through Customer Service
Understanding
Business
Environment
And
Financial
Terminology
Systems And Resources
Decision
Making
&
Problem
Solving
Team
Work
And
Knowledge
Sharing
Sept 2014 - Feb 2016
TEAM LEAD
Qualfon INC.
Multitasking leader that trained several waves of new hires, and
filled in as team’s temporary supervisor. Additionally, assisted
quality analysis in ensuring procedures were being followed, and
assisted managers in the recruitment process for new hires. Also,
tasked with communicating and supporting new hires to ensure the
onboarding process went smoothly. Trained in Six Sigma,
Leadership, and Soft Skills/Coaching Skills.
EDUCATION HISTORY
Data Science Fundamentals
Udacity
April 2023 - May 2023
Understanding
statistics,
using
spreadsheets,
and
understanding key business metrics, are all core to analyzing
data.
Business Management & Human Resources Diploma
School of the Nations (ABE)
Jan 2022 - Nov 2022
Managing Agile Organisations and People
Innovation and Business Performance
Effective Financial Management
International Business Economics and Markets
Human Resource Management/Recruitment
Employee Engagement
Business Management Diploma
School of the Nations (ABE)
July 2021 - Nov 2021
Dynamic Business Environments
·Enterprising Organisations
Employability and Self-development
Finance for Managers
Computer Fundamentals
Jan 2020 - March 2020
Global Technology INC
Hardware vs. Software, Basic Parts of a Computer, Setting
up a computer, Protecting your computer, and Connecting
to the Internet.
Six Sigma
Qualfon Inc. University
White Belt and Yellow Belt
August 2015 - Nov 2015
