Lauretta Newton

I bring five years of experience in customer service, having worked in various roles such as a manager and quality analyst. Throughout my career, I’ve been deeply involved in sales, customer service, and intellectual property, ensuring that customer needs are met with high standards of quality and efficiency. As a manager, I have overseen teams, driving performance and ensuring that processes align with organizational goals. I have also worked as a quality analyst, assessing customer interactions to improve service quality and satisfaction.

In addition to my customer service expertise, I have significant experience in human resources, where I’ve been responsible for coaching employees to enhance their skills and performance. I’ve also managed processes and implemented strategies to drive success in key performance indicators (KPIs). Through the use of automation, I’ve improved operational efficiency, ensuring that resources are optimized and services are continuously refined.

I am passionate about identifying areas for improvement and streamlining workflows to enhance the customer experience. My background in both customer service and HR has provided me with a holistic perspective on how to drive excellence across teams while maintaining a customer-centric approach.