Laurence Patacsil

 LAURENCE PATACSIL- -Skype: laurencepatacsil Contact Number: - Customer support for 4 years doing phone, chat, email and Technical support. Experience into a role as a Technical supervisor for Android and IOS services for 5 years. Professional Experience ONE CLICK ROOT- (hOMEBASED) ANDROID and IOS support and services Provided chat support for sales and customer department Promoted to a Frontline Chat Manager to handle chat support agents and escalated issue Promoted to Technical Support and provide remote support Provided support for Data Recovery, Spy installation, Android and IOS Technical Services Promoted to Technical Supervisor to handle Advanced technical concerns CONVERGYS- (DIRECT TV) Provided Phone, Technical, Chat and Email support for clients on their DirectTV accounts. Promoted as a escalation specialist that handles tier 2-3 issues Process refunds and provided email management services sitel corporation 2009 – 2011 (Greendot Corporation) Provided phone support for clients for their Debit Card inquiries Processed Escalations and tickets for refunds Email Management Education Saint Louis University Bachelor of Science in Information Technology 2009 Additional Skills Expert in Microsoft Office Web and tech savvy, require little to no training Hardworking Fluent in English Require minimal to none supervision Email Management Customer Support (Phone, Chat, Email, Remote and Sales) Decision Making Leadership Skills Teamplayer