EDUCATION
SAINT COLUMBAN’S COLLEGE (LINGAYEN< PANGASINAN) 1987 - 1993
With Distinction Awardee
LINGAYEN EDUCATIONAL CENTER (LINGAYEN, PANGASINAN) 1993 - 1998
COLEGIO DE DAGUPAN (DAGUPAN CITY, PANGASINAN) 1998 - 2005
Graduated with the degree of Bachelor of Science in Business Administration Major in Banking and Finance
EXPERIENCES:
GETIDA
SME - Subject Matter Expert
November 2023 - March 2025
Maintains direct communication with management to relay new updates
Accountable for mentoring, sharing knowledge, and training the team to enhance their understanding of their area of expertise.
Responsible for addressing problems or challenges and identifying effective solutions.
GETIDA
Case Manager
June 2021 - October 2023
Responsible for collaborating with other teams within Getida to ensure a seamless workflow.
Lost Transactions (LT)
Ensure clients recover any funds owed for missing or lost transactions by collaborating with internal teams and Amazon to resolve the issue.
Reconcilliation Review (Rec Review)
To ensure client’s account are accurately reflected and any discrepancies are addressed, ensuring they receive the proper reimbursements
Reconcilliation Review (Rec Review Trainer)
Ensure the team is equipped with the necessary knowledge and skills to effectively manage client accounts, resolve discrepancies and ensure clients receive the appropriate reimbursements.
Inbound Discovery (MD)
Ensure inbound shipments are accurately tracked, verified and documented, resolving any discrepancies to maintain precise inventory records for sellers.
Inbound Review (LIN Review)
Responsible for ensuring the accurate processing of inventory arriving at Amazon FBA warehouses, identifying and resolving discrepancies and keeping clients informed about the status of their shipments.
REASSIST VIRTUAL ASSISTANT SERVICES
Virtual Assistant
AUGUST 2017 - June 2021
Helps optimize the efficiency of a real estate business by handling back office support, administrative tasks, and daily operations, allowing agents and brokers to concentrate on client interactions and sales.
I-CONNECT GROUP
Appointment Setter Team Leader
SEPTEMBER 2016 – MARCH 2021
Essential in managing appointments, facilitating clear communication between the company and clients and embracing the team’s overall efficiency.
In-charge of the team’s payroll.
SITEL BAGUIO
Customer Service Representative – GROUPON
FEBRUARY 2017 – JULY 2017
Ensures customers receive timely and effective support, addressing their concerns and maintaining a high level of satisfaction with Groupon’s products and services.
SITEL BAGUIO
Customer Service Representative – HAWAIIAN AIRLINES
General Reservations
APRIL 2007 – November 2008
Ensures customers receive outstanding support when booking and managing their flights, delivering accurate information and resolving any issues to ensure a high level of satisfaction.
SITEL BAGUIO
Customer Service Representative – HAWAIIAN AIRLINES
Ticketing Services (Non-Voice)
December 2008 – DECEMBER 2010
Ensures customers receive accurate and timely ticketing support, handling reservations, changes and cancellations to guarantee a seamless travel experience.
SM SUPERMARKET
Assistant Selling Supervisor
MAY 2006 – OCTOBER 2006
Responsible for managing and assisting the sales team to ensure efficient operations and outstanding customer service.
Enhancing the overall performance and efficiency of the store.
PRINCE PLAZA HOTEL
Front Desk Clerk
OCTOBER 2005 – MARCH 2006
Facilitating seamless check-in, check-out and overall guest services.
Fostering a welcoming environment for guest, managing administrative tasks and ensuring a positive experience throughout their stay.
