Lauren McAuliffe

Lauren McAuliffe - •- OPERATIONS AND STRATEGY PROFESSIONAL Leader in Professional Services operations, planning, and strategy with over eight years of increasing responsibilities in complex global information technology services. Focused on driving business outcomes through data and analysis, integrated financial and strategic planning, and supply chain management. MBA and a people leader with several years of team management and development experience of a global organization. Experience includes business and financial performance analysis, analytics reporting and visualization, planning and forecasting of resources, operations management, board level decision support and business plan development, services profitability assessments, portfolio maintenance, location strategy transformation, internal audits, executive communication, and training and culture programs for 1,000+ global consulting organization. PROFESSIONAL EXPERIENCE Verizon, Washington D.C. July 2011-September 2019 Associate Director, Professional Services Strategy and Operations Sept 2017-Sept 2019 Oversaw an operations organization of over 50 people, across 3 continents, including both contractors and full-time employees. Supported an organization of 1,000 global consultants which drove over $500M in annual revenues and had continual positive year over year revenue growth for the last 3 years. • Managed annual and monthly budget planning and performance analysis with finance partners: Capital ROI, Sales to Revenue conversation, profitability contributions to corporate targets, and resource scheduling and allocations needed to delivery results • Completed an internal audit and remediation actions to improve automated supply chain and reduce manual intervention in billing processes • Chief of staff to the VP of Professional Services: Coordinated and lead quarterly leadership meetings to drive strategic decision, assess performance, and create plans to achieve financial targets • Produced and presented to business unit president a 5- and 10-year business plan to be reviewed by the board of directors, containing an analysis of market conditions, current performance and step by step guide of how to double revenues in 5 years • Executive subject matter expert for logistics and business and financial results: developed weekly, monthly and annual briefings in the form of presentations, excel models and memos Senior Manager: Verizon Enterprise Solutions Oct 2015-Sept 2017 Created and managed two different operations teams: product strategy organization for the Enterprise Product Management business unit and the Professional Services Operations team. Responsibilities included, but were not limited to, financial planning and performance analysis, developed roadmaps for products and backend tool and process changes, and working with leadership to communicate results and provide project updates internally within the company and externally to customers and partners. • Advanced the Strategic Partner process: assessment and assimilation of partners as resellers, new product builds, and helped to define product integration for company’s Verizon is acquiring. On boarded 10 new partners and improved rates and agreements of over 50 partners. • Owner of over $100M of capital funding- tracking of return on investment and annual planning. Ensured all investments achieved 90% or greater of their business plan goals, • Lead annual compensation planning and assisted in commissions disputes • Managed multiple parallel business intelligence projects to track cash flow from sales contract signature through to project completion in conjunction with IT and Finance organization for automation and accuracy • Developed mechanized system for organizing and updating processes and tools method and procedure documentation using both SharePoint and google suite. • Conducted monthly project governance and profitability analysis with senior partners and principles. Translated results into executive communications for organization vice present to utilization with corporate presidents and the board. Drove improvements in EBIT by 5% Sales Operations and Analytics Engineer: Verizon Enterprise Solutions July 2011-Oct 2015 Joined Verizon as an entry level engineer. Achieved four engineering certifications over 18 months. Responsibilities increased over 4 years to include operations functions like supply chain management, sales reporting and analytics, developing new products and services, and project managing a lab build. • Lead weekly sales and revenue forecasting calls with Senior Management and hosted sales training calls on methods and procedures and new services with global sales organization • Created Monthly and Quarterly business reports for executive leadership team containing financial performance results, sales campaign feedback, and status of portfolio transformation projects • Key Stakeholder in Verizon Lean Six Sigma Projects to reduce time to create a statement of work and increase rep participation in sales of services. Outcome reduces sales time by 14 days and increased rep participation by 10% • Defined business case for and implemented the first Global PS dedicated reporting & analytics team • Completed engineering projects and documented network infrastructure in Visio for Customers for multimillion-dollar network infrastructure engagements CERTIFICATIONS/RECOGNITIONS ITILv3 Expert, Six Sigma Green Belt, LEAN/DFSS Green Belt Certification, CCNA Voice, and Verizon LEAD Program graduate SKILLS: Expert: Presentation Design, Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, Access, MS Project, Data Analysis Proficient: SAP, Salesforce, Clarity, Tableau, Agile, Jira, SharePoint, Google Suite Knowledgeable: Adobe Photoshop, Spanish, Matab, and Minitab EDUCATION: B.A in Economics (Aug 2007-May 2011) University of North Carolina at Chapel Hill M.B.A with a specialty in Entrepreneurship and Finance (January 2017- Dec 2019) University of Massachusetts at Amherst