LAUREENZE D. AYON
Zone 2-C Bula, Damicog, General Santos City
Mobile #:-
Email address:-Skype ID: kalingayon
Objective:
Highly motivated and results-driven professional with a strong background in customer
service and e-commerce operations. Seeking a challenging position where I can
leverage my exceptional skills and experience to drive success, optimize workflows, and
contribute to the growth of an esteemed organization.
Work Experience:
Mindanao Medical Center (HR Department)
Office Staff (OJT)
Brgy Mabuhay, General Santos City
E-commerce Business
Customer Service Representative/Team Leader/VA
Duration: 5 years (Remote Work)
Key Skills:
Proficient in various computer applications and software
Exceptional written and verbal communication skills
Proven ability to thrive in high-pressure environments and meet tight deadlines
Strong problem-solving and critical-thinking abilities
Detail-oriented with a strong focus on accuracy and quality
Daily Responsibilities:
Order fulfillment, including sending CSV files and utilizing CJdropshipping
Proactively identifying and addressing bottlenecks in the Customer Service workflow for
continuous improvement, including monitoring and managing communication channels
such as Facebook, emails, and disputes
Creation of landing pages and reviews on the Shopify platform
Conducting thorough product research to identify trending and high-demand items
Sourcing products from reliable suppliers to expand the product catalog
Proficient in Master Profit & Loss (P&L) management
Adaptability to handle urgent and temporary tasks as needed
Education:
Bachelor of Arts in English
Mindanao State University, General Santos City-
Secondary Education:
Notre Dame Siena College
General Santos City
Batch-
Primary Education:
Bula Central Elementary School
General Santos City
Batch-
Personal Information:
Date of Birth: June 14, 1997
Age: 26
Place of Birth: Bula Zone 2-C Ext. Blk. 3, General Santos City
Height: 5'5"
Father: Leo Gusto Y. Ayon
Mother: Janet D. Ayon
Parent's Address: Bula Zone 2-C Ext. Blk. 4, General Santos City
Religion: Roman Catholic
Sex: Female
Civil Status: Married
Languages: English, Tagalog, Cebuano (Fluent)
