Laureenze Ayon

Diligent and highly motivated, I am a Bachelor of Arts graduate with a major in English, bringing exceptional writing, speaking, and interpersonal communication skills to the table. My passion for effective communication has been instrumental in building strong relationships and fostering harmonious collaboration with diverse individuals.

In my five-year tenure as a Virtual Assistant in the dynamic realm of E-commerce, I consistently surpassed expectations. My proficiency extends to adeptly handling customer inquiries through various channels, including emails and live chats. I excel in addressing a wide array of issues, from tracking updates and cancellations to refunds, false ad complaints, order modifications, and resolving issues related to wrong or damaged items.

As an e-commerce all-rounder, I'm essentially a jack-of-all-trades. In addition to customer service and order fulfillment, I've streamlined workflows, created landing pages, and managed product reviews on Shopify. I'm adept at conducting product research, sourcing items, managing profit and loss statements, and tackling urgent tasks with efficiency. Furthermore, I possess basic Canva graphic editing skills, which I use to enhance product assets and promotional materials.

Beyond hands-on experience, I possess advanced proficiency in utilizing a comprehensive suite of customer service tools, such as Reamaze, Zendesk, Tidio, Shopify, Asana, Trello, Tongtool, Google Sheets, Slack, Discord, Agorapulse, Business Facebook Manager, 17.track, and Zoom.

As a true team player, I take pride in sharing my knowledge and various templates with colleagues to foster a collaborative and supportive work environment. Diligence, adaptability, and an unwavering commitment to improvement drive my professional ethos.

Valuing the significance of contributing to a company's success, I am committed to maintaining high-efficiency standards without compromising the quality of my work. In summary, I am enthusiastic about leveraging my skills, experience, and dedication to make a meaningful impact as part of a thriving team. Eager to embrace new challenges, I am poised to create lasting value for both the company and its esteemed customers.