Laura Sofia Quintero Salazar
Mobile: - | Email:-
EDUCATION
National University of Colombia
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Chemical Engineering
FCE Certification (Kaplan International Languages)
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C1 English Certification
Colombo Ingles School
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High School degree and Certification in the IELTS international exam
Medellin, Colombia
Expected to end in May 2025
Auckland, New Zealand
Completed in June 2017
Neiva, Colombia
Completed in December 2016
PROFESSIONAL EXPERIENCE
Teleperformance
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Bilingual Agent
Medellin, Colombia
From October 2021 to August 2022
As a bilingual agent I was in charge of assisting customers by phone, email or via chat with issues related to the company I
was working for such as placing, tracking, or cancelling orders or giving advice on what to purchase. I have a two-year
experience in this field, and I am always willing to help people. I am sure the best way to get the customer satisfaction is
by understanding them, engaging with the customer and know how to listen their needs.
Ecopetrol
University Intern
Neiva, Colombia
From August 2024 to February 2025
At Ecopetrol, I completed my industrial internship to obtain my Chemical Engineering degree. I worked in the chemical
treatment area for the production department under the Andean Production Management, which covers the Huila and
Putumayo regions. I provided support in process simulation using Aspen Hysys, problem-solving through root cause
analysis (RCA), and the control of fugitive emissions.
SKILLS
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Research Skills
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Adaptability and Continuous Learning
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Creativity and Innovation
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Technical Knowledge
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Teamwork
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Analytical Skills
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Communication Skills
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Problem-solving
SOFTWARES
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MATLAB
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Python
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Aspen Hysys
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Office 365
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Power BI
