Laura Sofia Quintero Salazar

As a bilingual agent I was in charge of assisting customers by phone, email or via chat with issues related to the company I was working for such as placing, tracking, or cancelling orders or giving advice on what to purchase. I have a two-year experience in this field, and I am always willing to help people. I am sure the best way to get the customer satisfaction is by understanding them, engaging with the customer and know how to listen their needs.