Laura Khaoya

Accomplished Customer Experience and Support Specialist with over 10 years of progressive experience in client relationship management, contract administration, and customer success strategy. Recognized for optimizing support operations, enhancing customer satisfaction, and building high-performing teams through data-driven decision-making and targeted training programs. Demonstrates a proven ability to reduce churn, improve Net Promoter Scores, and drive account growth through crossfunctional collaboration and personalized client engagement. Proficient at navigating complex, multicultural environments with a strong emphasis on asynchronous communication, cultural sensitivity, and diplomacy. Technically proficient in tools such as Zendesk, HubSpot, G-Suite, Slack, and Asana, with hands-on experience in finance management, inventory control, and legal support functions. Passionate about delivering service excellence and fostering meaningful, long-term customer relationships across diverse industries.