Laura Beatriz Aguilar Canton

Laura Beatriz Aguilar Canton Customer Service Specialist Profile Details Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs for ultimate customer satisfaction. Committed to the protection of privacy and integrity of each company I worked for. Bringing forth a strong attention to detail, excellent literacy skills, and the ability to process mail quickly and efficiently. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Urbanizacion Nuevo Lourdes, Lourdes Colon, La Libertad El Salvador-- Employment History Scheduling Coordinator at Cognizant El Salvador, San Salvador November 2023 — April 2024 My main duty was to get patients of insurance companies scheduled for their therapies through workers compensation. Review all documents of the patients related to their medical reports and ensure all the files were updated on their medical profiles. Keep patient files organized and updated. Make sure to escalate cases to the proper departments to ensure the patients would not miss their therapies. Customer Service Agent at Telus El Salvador, La Libertad March 2020 — October 2023 I worked for four different companies at Telus International El Salvador. My role in each industry was as an inbound customer service agent. Companies I worked for during my time in Telus: Walmart Groceries, Good Food Canada, SeatGeek and Bank of Montreal. Provided support through calls, emails and chats, which has helped me and equipped me to be able to communicate with customers through different channels. Answer general questions the clients might have regarding their services or products. Find solutions for client's claims and issues efficiently and in a timely manner. Call Center Representative at TIGO El Salvador, La Libertad February 2018 — November 2018 Handle claims and inquiries of prepaid wireless users. Assist postpaid wireless users regarding any inquiries or doubts related to their postpaid plans and billing information. Skills Effective Time Management Ability to Multitask Microsoft Office Customer Service Detail Oriented Languages Spanish English Deliver basic technical support for home cable and home internet services. Education High School, Instituto Nacional General Francisco Morazan, San Salvador February 2003 — November 2004 Graduated of Bachiller General 2nd Year of University, Universidad Nacional De El Salvador, San Salvador February 2006 — November 2007 I did 2 years of Systems Engineering. Courses Basic English, ITCA FEPADE January 2009 — December 2009 Intermediate English , National English Center January 2010 — December 2010 Advanced English , English for Call Centers (E4CC) March 2019 — September 2019 English Reinforcement Program (B2 Level), Telus El Salvador November 2019 — February 2020 References Isabel Grande from Self Employed- Maria Gonzalez from Global Steel- Olga Hernandez from Sivatur-SV-