Laura Maureen Atieno-|- |LinkedIn: linkedin.com/in/laura-maureenatieno-47a5ba40/
Professional Summary
Proactive, detail-oriented, and very well organized Administrative Operations Manager with
8+ years of experience supporting remote teams and streamlining internal workflows.
Skilled in managing CRM tools, team onboarding, podcast production, and content
marketing across multiple platforms. Known for delivering compliant, scalable, and efficient
systems in fast-paced environments. Strong communicator and cross-functional
collaborator seeking to bring operational excellence to growth-focused teams.
Professional Experience
Administrative Operations Manager
RocketShip HQ – Mobile User Acquisition Agency | Apr 2021 – July 2025 | Remote
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• Streamlined CRM operations by organizing and categorizing 500+ leads in Pipedrive,
increasing lead follow-up efficiency by 40% and supporting higher conversion rates in
outbound efforts.
• Led onboarding and offboarding processes for 15+ team members, ensuring seamless
transitions and reducing onboarding time by 25% through process documentation and
checklist automation.
• Managed monthly invoicing and vendor coordination, processing 20+ international
payments per month across 5+ countries, while ensuring compliance with local and
international finance regulations (e.g., AML, VAT) and maintaining 100%
documentation accuracy for audits and recordkeeping.
• Supported podcast production across 3 content series, uploading and organizing over
120 episodes using Descript, reducing editing turnaround time by 30%.
• Scheduled and managed 100+ social media posts based on podcast content series,
with additional posts supporting branded campaigns and product-related updates,
resulting in a 15% increase in engagement across social platforms.
• Designed and executed 12+ email campaigns and newsletters using Kit and Mailchimp,
leading to a 35% average open rate and consistent engagement from new users.
• Maintained and optimized internal tools (ClickUp, Notion, Airtable), reducing team
task switching by centralizing key content and templates across departments.
• Organized quarterly in-person meetups and networking events for a fully remote
team, including venues, logistics, and attendee coordination across cities like Barcelona
and New York—improving team morale and cross-functional collaboration, with 90%+
team participation and post-event productivity boost reported.
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• Handled cross-functional support projects, such as creating feedback surveys,
managing research tasks, updating SOPs, and implementing shared folders for better
documentation practices.
Virtual Assistant
The Accelerator with Michael Conniff | Mar 2022 – Mar 2024 | Remote
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• Worked alongside the CEO to set up two podcasts from scratch and published over
100 podcast episodes.
• Created a social media channel for the podcasts from scratch and grew it to 1000
followers in a month organically.
• Successfully set up processes for managing the CEO's calendar resulting in improved
productivity and efficiency.
• Edited and published over 100 YouTube videos.
Operations and Excellence Manager
MARAMOJA Transport | Aug 2017 – Sep 2021 | Nairobi, Kenya
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• Led initiatives in operational excellence, customer service, and revenue enhancement.
• Oversaw team leadership, facilities and product management, resource allocation, and
database administration.
• Managed HR processes, process improvements, and finance/accounting management.
Operations & Excellence Associate
MARAMOJA Transport | Aug 2015 – Aug 2017 | Nairobi, Kenya
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• Managed daily operations, inventory, procurement, and vendor payments.
• Performed monthly reconciliations and database management using SQL.
• Supported onboarding, intern management, and process feedback to marketing and
tech teams.
BPO Executive
Techno Brain BPO / ITES Limited | Dec 2011 – Jun 2014 | Nairobi, Kenya
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• Conducted market research, customer service, data digitization, QA, and transcription
tasks.
Education
Diploma in Web Design and Web Development
NairoBits Trust | 2010 – 2011
Certifications & Courses
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• Getting Stuff Done Course by Forte Academy (2022)
• Delegate and Done Productivity Course by Ramit Sethi (2022)
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• Must Have Skills for Virtual Assistants (Udemy, 2021)
• Lead Generation Course (Udemy, 2025)
• ChatGPT Masterclass (Udemy, 2023)
Skills
• • CRM (Pipedrive, Airtable)
• • Project Management Tools (ClickUp, Notion, Google Workspace)
• • Podcast Production (Descript)
• • Email Marketing (Mailchimp, Kit)
• • Content Marketing (Buffer, Canva, WordPress)
• • Invoicing & Compliance (Xero, Xolo, QuickBooks Online, Google Sheets)
• • Team Onboarding
• • Remote Team Collaboration (Slack, Zoom)
• • Event Planning
• • Research & SOP Documentation
