Larmy Ann Soriano

LARMY ANN SORIANO CUSTOMER SERVICE REP VIRTUAL ASSISTANT PROFILE CONTACT --Ceres St, Gun-ob, LLC, Cebu Philippines, 6015 EDUCATION June - Nov 2010 DATAMEX INSTTITUTE OF TECNOLOGY Computer Programming SKILLS Engaging and patient customer service professional with 6 years of experience responding to all types of customer inquiries. Trained in conflict resolution and communication, with strong phone-handling skills and the ability to adapt to different personalities. A team player and a friendly positive attitude. WORK EXPERIENCE PLANETART Customer service representative NOV - DEC 2024 Order fulfillment Product knowledge Complaint management NU CAR Rentals Customer service representative FEB 2022 - AUG 2023 Car reservation management Data entry Inbound and outbound call handling Email management Positive Attitude Problem-solving Resourcefulness Communication Active Listening Adaptabilityn Patience Empathy Tenacy AREAS OF EXPERTIES Customer Service Email Management Order Fulfillment Phone Etiquette Data Entry GBC Trading Ltd Virtual Assistant April 2020 - Jan 2022 Order fulfillment Adhoc task Data entry Newsletter editing Phone/Email management - CSR Website management Sykes Asia Technical Support/CSR June 2016 - March 2017 Technical troubleshooting Customer's account management Phone/Chat/Email Handling SSI Market Researcher Conduct surveys Data Entry Sept 2011 - March 2014