Larisha Barrett

Larisha Barrett Columbus, OH 43204-- Customer Service Representative with over 3 years of experience in telephone customer service, including Sales, support, and customer care. familiar with major customer service software, conflict resolution, and possess a positive attitude aiming to use my proven skills to effectively fill the managerial role in your company. Work Experience Work from Home Customer Service Representative Sutherland Global Services November 2018 to January 2023 Handle 30+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services • Assisted customers with a warm and professional attitude • Answered calls from customers • Answered general questions • Resolved customer information and complaints • Responded to claim inquiries • Handled online orders and credit card transactions Shift Supervisor CVS Health November 2021 to November 2022 Managed a dynamic staff of employees, organize personnel schedules, act as a liaison between personnel and upper management, and have a clear understanding of human resources policies and procedures. Education Bachelor's degree in Healthcare Administration University of Toledo August 2022 to Present Skills • Leadership • Management Awards Dean’s List December 2022 Scholarly award i received for academic excellence. 4.0 GPA