Larisha Barrett

Work from Home Customer Service Representative

Sutherland Global Services November 2018 to January 2023

Handle 30+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services

• Assisted customers with a warm and professional attitude

• Answered calls from customers

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries

• Handled online orders and credit card transactions

Shift Supervisor

CVS Health

November 2021 to November 2022

Managed a dynamic staff of employees, organize personnel schedules, act as a liaison between personnel and upper management, and have a clear understanding of human resources policies and procedures.