Lara Geronimo

LARA B. GERONIMO @ - O - , Orani Bataan Philippines 2112 OBJECTIVE With 5+ years experience, proven customer service, and communication skills with expertise in appointment setting. Welcome to engage in any skills that fits the job description. EXPERIENCE 2022 - 2023 Ally Motors Appointment setter Setting appointments for the sales between the prospective clients about the vehicles. Ensuring that all conversation transpired on the call is documented in CRM tools. Updating the CRM regularly and getting back to previous clients. Doing outbound calls most of the time to reach customer whether it's old or new leads. Responding to customers through various channels such a emails, phone, and texts. Maintaining professionalism while engaging to a customer all the time. December Genpact Services LLC 2017 - Process Associate | Customer service January 2022 Performs inbound and outbound calls in an effective and efficient way of collection. Reduce delinquency on assigned accounts by frequently contacting customers. Handling international accounts of customers that is flagged as past due. (Early delinquency) Processing of payments. Post dated payments. Collection of past due accounts to bring it back in a good standing. Maintaining positive impression and professional relationship towards customer when creating a solution on their queries. Ability to escalate irate customers based on standard procedure. Proper documentation on the account about the interaction with the customer. Opens and maintains the customer's information confidentially. December Altisource Business Solutions 2016 - Customer Service Representative February 2017 Building Customer Loyalty towards a good service from the company and great experience from the business. Take mortgage payments over the phone and respond to customer's queries. Handling inbound calls for customer's inquiring about a certain property. Building self awareness and focus on keeping the tone positive as well as putting oneself in the customer's position to create a better communication. Understanding the customer's needs by way of exceeding their expectations from the service and strengthen the relationship you've built Turning prospects into tenants. August 2015 Convergys - September Collections Specialist ( Financial Account ) 2016 Involves processing payment made my debit cards and checking accounts . Collecting overdue accounts and bringing it back to current and good standing. Receiving customer disputes and resolving complaints. Informing customers status of accounts and creating a better solution according to the company's standard procedure. Address client queries and develop repayment plan. Demonstrate proper first call resolution to customer's complaint in an effective and professional way. January The Challenger News ( Weekly Newspaper) 2015 - May Office Staff (Part Time ) 2015 Handling incoming calls and other communications. Updating paperwork and responding to emails . Maintaining common areas properly arranged. EDUCATION 2015 International Electronics and Technical Institute Information and Communication Technology 2012 Malilipot National High School Secondary Level SKILLS • Excellent Customer Service / Sales • Perseverance and Attention to detail • Communication • Can work under pressure and overtime with minimal supervision. LARA B. GERONIMO